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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our support services offer an easy way to tap into the expertise of the Alkacon team responsible for the development of OpenCms core. For customers with only a few inquiries about OpenCms, incident-based support is available through pre-purchased packages that include 10 incidents. The standard terms and conditions for OpenCms support apply to both our premium and incident support options. If your needs differ, we’re happy to provide a customized consulting agreement for OpenCms. During your consultation, feel free to pose various questions related to OpenCms; the consultant will do their utmost to provide thorough answers. This approach ensures you receive the support and information needed to maximize your experience with OpenCms.

Description

Polar Help Desk 5 provides your organization with the capability to efficiently manage and offer support services to both employees and customers via a centralized web-based help desk interface. Each incident template comes with certain preset values, and multiple templates can be created for different teams and accounts, allowing for customization based on specific requirements. This flexibility ensures that particular teams can utilize incident templates tailored to their individual needs. Additionally, you can configure frequently used values to facilitate quicker manual incident submissions. It’s also possible to designate the team or user to whom a new incident will be directed and to establish applicable service levels, with any desired value being set as predefined. Furthermore, there is no limit to the number of incident templates you can create, enhancing the adaptability of the system to your organization's support structure. This comprehensive approach streamlines the incident management process, ensuring that support services are both efficient and effective.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Oxxus
iFinder

Integrations

Oxxus
iFinder

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Alkacon Software

Country

Germany

Website

www.alkacon.com

Vendor Details

Company Name

Polar Software

Country

Croatia

Website

www.polarsoftware.com

Product Features

Java CMS

Approval Process Control
Document Management
Indexing
Permission Management
Rich Text Editor
Rule Based Publishing
SEO Management
Search
Template Creation
Version Control

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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