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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Open Content Platform (OCP), an open-source IT discovery platform and integration platform, is a free-of-cost IT discovery and integration platform. OCP is responsible for discovery, integration, modeling, and implementing solutions in the datacenter. The micro-service core framework allows for process-level horizontal scaling. It is fully extensible and designed for developers. It also leverages components from the open-source community to greatly reduce product complexity. The dynamic discovery is fundamentally different than other ITSM vendors. Furthermore, the data-driven modeling keeps Applications and Services current for downstream consumption (e.g. Service-aware monitoring

Description

Supercharged ITSM. One platform for service, projects, and enterprise integration and automation. Are you struggling to keep up with the volume and repetitive nature of service requests? You can automate routine tasks with supercharged IT service management software and eliminate the need for manual labor. Drive self-service adoption, triage tickets, easily expand to ESM, automatically resolve tickets for user/group management, onboarding/offboarding, name changes, and more with a single click. IT service management (ITSM), systems are rapidly evolving. Download this report to learn about key drivers for top quadrant vendors. This guide will help you in your selection process. To gain a better understanding about ITSM vendor strengths, and emerging requirements, download the Info-Tech 2022 ITSM software Quadrant and Customer Viewpoint report.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

BeyondTrust Cloud Privilege Broker No 
OpenText AI Operations Management Yes 
OpenText Universal Discovery Yes 
Opsview Yes 
Sassafras AllSight No 
ServiceNow Yes 
TeamDynamix PPM No 
Virima No 

Integrations

BeyondTrust Cloud Privilege Broker Yes 
OpenText AI Operations Management No 
OpenText Universal Discovery No 
Opsview No 
Sassafras AllSight Yes 
ServiceNow No 
TeamDynamix PPM Yes 
Virima Yes 

Pricing Details

$0
open-source license LGPL
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Open Content Platform

Website

opencontentplatform.org

Vendor Details

Company Name

TeamDynamix

Founded

2001

Country

United States

Website

www.teamdynamix.com/it-service-management-itsm/

Product Features

CMDB

Change Management No 
Configuration Management Yes 
Data Visualization No 
Device Auto Discovery Yes 
IT Asset Management Yes 
Impact Management No 
License Management No 
Performance Management No 
Relationship Mapping Yes 

Data Discovery

Contextual Search No 
Data Classification Yes 
Data Matching Yes 
False Positives Reduction Yes 
Self Service Data Preparation No 
Sensitive Data Identification No 
Visual Analytics No 

Integration

Dashboard No 
ETL - Extract / Transform / Load Yes 
Metadata Management No 
Multiple Data Sources Yes 
Web Services Yes 

IT Asset Management

Asset Tracking Yes 
Audit Management No 
Compliance Management No 
Configuration Management Yes 
Contract/License Management No 
Cost Tracking No 
Depreciation Management No 
IT Service Management Yes 
Inventory Management Yes 
Maintenance Management No 
Procurement Management No 
Requisition Management No 
Supplier Management No 

ITSM

Asset Tracking No 
Availability Management No 
Change Management No 
Configuration Management Yes 
Contract/License Management No 
Dashboard No 
Incident Management No 
Problem Management No 
Project Management No 
Release & Deployment Management No 
Self Service Portal No 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

ITSM

Asset Tracking No 
Availability Management Yes 
Change Management Yes 
Configuration Management Yes 
Contract/License Management No 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management No 
Release & Deployment Management No 
Self Service Portal Yes 

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