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Description
It's time to bid farewell to the confusion of juggling various systems for connecting, training, and engaging your frontline employees. Oneteam presents a comprehensive employee app that serves as the ideal solution for organizations with smaller HR teams, empowering them to enhance the success and engagement of their frontline workforce. This employee app from Oneteam is flexible and can be tailored to meet the specific requirements of your organization. It encompasses a wide range of features, including internal communication, onboarding, eLearning, surveys, forms, schedule integrations, and more, all consolidated within Oneteam. Each employee enjoys a personalized timeline that displays only relevant messages based on their location and functional group. Facilitate a smooth onboarding experience for new hires both before, during, and after their initial day at work with an engaging, interactive, and enjoyable process. Additionally, you can extend the onboarding modules over a more extended period, allowing for gradual integration based on the employee's days in service. This innovative approach not only simplifies the onboarding process but also fosters a sense of belonging and connection among new team members.
Description
The LIVE 360° Customer Service assessment can be tailored to fit the specific needs and requirements of your organization. As noted by McKinsey in 2017, “To excel with customers, frontline employees need high-level service from core support functions.” Performax360 is facilitating enhanced collaboration and cross-functional partnerships within customer service teams. This platform, known as Performax360, is a Cloud-based Software as a Service (SaaS) solution that offers four different hosting options for deployment. Engaging multiple stakeholders is crucial for both strategic and operational decision-making, whether it pertains to an internal function, project, or initiative. When employees, customers, and partners collaborate in real-time, they contribute to the co-creation of innovative products and services while addressing challenges in unique ways. By fostering continuous touchpoints with stakeholders, from executive management to frontline employees, as well as customers and partners, organizations can significantly improve the effectiveness of their strategy execution. Ultimately, this approach not only streamlines processes but also enhances the overall customer experience.
API Access
Has API
API Access
Has API
Integrations
Shiftbase
Theatro
Pricing Details
Free
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Oneteam
Founded
2014
Country
Netherlands
Website
www.oneteam.io/en/
Vendor Details
Company Name
Performax
Founded
2015
Country
United States
Website
www.performax360.com
Product Features
Internal Communications
App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat
Product Features
Business Intelligence
Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics