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ease
features
design
support

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Description

Enhance customer acquisition, minimize abandonment rates, and reduce fraudulent activities by utilizing digital identity verification solutions. Access a comprehensive array of digital identity verification tools all in one convenient platform. Facilitate the growth of online channels with digital ID verification during the account registration process. Support remote account openings through effective digital identity verification and fraud detection measures. Choose the most suitable verification workflow to enhance both security and user experience. Authenticate ID documents in real-time while simultaneously analyzing facial biometric data. Ensure compliance with KYC (Know Your Customer) regulations and evaluate the risk associated with customers. Identify fraudulent ID documents and thwart application fraud as it occurs. Opt for the most suitable digital identity verification method to strike a balance between customer experience and risk management. Tailor your verification checks to your target demographic to improve adoption rates. Avoid relying on a single service provider with restricted coverage options. Additionally, maintain a comprehensive audit trail linked to the entirety of each transaction for accountability and transparency. Embracing these solutions can significantly bolster your business's operational integrity and customer trust.

Description

Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Connect
Amazon Web Services (AWS)
Asseco SPIN
BehavioSec
Cisco Cloudlock
Fiserv
ForgeRock
Genesys Cloud CX
GigaSECURE
Gigamon
IBM Cloud
InteractionSync
Laserfiche
Microsoft 365
Mitek
Promon INSIGHT
Salesforce
Verizon Cloud
eOriginal SmartSign

Integrations

Amazon Connect
Amazon Web Services (AWS)
Asseco SPIN
BehavioSec
Cisco Cloudlock
Fiserv
ForgeRock
Genesys Cloud CX
GigaSECURE
Gigamon
IBM Cloud
InteractionSync
Laserfiche
Microsoft 365
Mitek
Promon INSIGHT
Salesforce
Verizon Cloud
eOriginal SmartSign

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

OneSpan

Founded

1991

Country

United States

Website

www.onespan.com/products/identity-verification

Vendor Details

Company Name

Pindrop

Founded

2011

Country

United States

Website

www.pindrop.com/solutions/anti-fraud/

Product Features

Alternatives

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