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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

OneBar serves as an innovative knowledge management solution, enabling your team to gather and access essential internal information from any location. It provides an effective platform for documenting common queries and their corresponding answers for easy sharing among team members. You can pose questions, invite collaborators, and comment on responses, all within a centralized hub. With features like tagging answers, designating subject matter experts, and setting up expiration notifications, OneBar ensures that your information remains accurate and current. Unlike conventional keyword-based search tools, OneBar comprehensively understands your inquiries. If you have existing answers stored in Google Drive or Confluence, simply share the link, and OneBar will seamlessly integrate a live preview into your document. Accelerate your sales process with OneBar by equipping your team with timely and accurate responses, thereby reducing the time taken to address customer inquiries. This platform empowers every support representative to deliver exceptional service, making them all top performers. By centralizing knowledge and facilitating collaboration, OneBar enhances overall team efficiency and productivity.

Description

Oracle Knowledge Management delivers information effectively and consistently through various channels. This solution enhances the speed of issue resolution for call center representatives while enabling customers to easily find the information they seek, ultimately boosting customer satisfaction and loyalty. Accelerate the development of resources that assist both your customers and call center agents. With an intuitive authority tool and robust media support, you can quickly create knowledge articles and other materials to provide the most relevant answers precisely where they are needed. Achieve greater efficiency and scalability by utilizing simple point-and-click custom templates designed for announcements, FAQs, guides, and more. Collaborate with a diverse range of content contributors to establish an exemplary knowledge repository. Additionally, allow your subject matter experts to review, comment, and approve content updates using a streamlined workflow engine that effectively orchestrates the content creation process. This collaborative approach not only enhances the quality of your knowledge base but also fosters greater engagement among team members.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Oracle Cloud CX No 
Oracle Intelligent Advisor No 
Oracle Service No 

Integrations

Oracle Cloud CX Yes 
Oracle Intelligent Advisor Yes 
Oracle Service Yes 

Pricing Details

$50 per month
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

OneBar

Founded

2017

Country

United States

Website

onebar.io

Vendor Details

Company Name

Oracle

Founded

1977

Country

United States

Website

www.oracle.com/cx/service/knowledge-management/

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards Yes 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

Alternatives

Alternatives

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