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Description

Ominiflow equips expanding teams with a comprehensive solution for managing marketing, sales, and customer support through a single WhatsApp number, featuring an intuitive drag-and-drop chatbot builder for addressing frequently asked questions and qualifying leads, a collaborative team inbox that enables multiple agents to engage in conversations seamlessly, and an integrated CRM that transforms chats and ad interactions into organized leads rather than disjointed messages. For e-commerce and direct-to-consumer brands, it allows customers to explore a complete product catalog and make purchases directly within WhatsApp, eliminating the need for app switching or separate checkout links. Real estate agencies utilize this tool for automating site-visit appointments right from a potential client's initial message. Additionally, clinics, educational institutions, and various service providers leverage it to ensure they don’t miss customer inquiries due to an overloaded phone line. Ominiflow also seamlessly integrates with existing business platforms like Shopify, WooCommerce, Zoho, HubSpot, Salesforce, Razorpay, and over 60 others, transforming WhatsApp into a fully integrated channel rather than an isolated tool, thereby enhancing overall operational efficiency. This integration allows teams to maintain a consistent workflow and improve customer interactions effectively.

Description

Wati is an end-to-end WhatsApp API solution for SMBs. Using powerful chatbots, APIs, integrations, and customer intelligence capabilities, WATI enables efficient sales, marketing, and customer support. With over 6000 brands across 78 countries using WATI, our customers have generated $35M in sales, increased customer acquisition by 72%, improved customer satisfaction by 87%, and reduced support costs by $10K.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

HubSpot CRM
Salesforce
Shopify
WhatsApp
WooCommerce
Zoho CRM
CRMJIO
Evoltsoft
HubSpot Customer Platform
Klaviyo
Make
Pabbly Connect
Razorpay
Sell.Do
Truto
Typof
VerbaFlo
WiserReview
Workers by Delos
Workpex

Integrations

HubSpot CRM
Salesforce
Shopify
WhatsApp
WooCommerce
Zoho CRM
CRMJIO
Evoltsoft
HubSpot Customer Platform
Klaviyo
Make
Pabbly Connect
Razorpay
Sell.Do
Truto
Typof
VerbaFlo
WiserReview
Workers by Delos
Workpex

Pricing Details

Annual plans
Free Trial
Free Version

Pricing Details

$40 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Ominiflow

Founded

2024

Country

India

Website

ominiflow.com

Vendor Details

Company Name

Wati

Founded

2015

Country

Hong Kong

Website

wati.io

Product Features

WhatsApp Marketing

API
Alerts
Autoresponder
Bulk Messaging
Campaign Management
Contact Management
Multi-Language Support
Reporting / Analytics

Product Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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