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Description

At the crossroads of Customer Experience and Business Intelligence lies Customer Intelligence, which uncovers the vital link between customer sentiments and the performance metrics that influence business outcomes. With Explore, you can harness the insights necessary for your organization to make significant and informed decisions. Your collection of customer opinions and emotions captured through feedback, surveys, and support interactions can be effectively utilized in OdinExplore for broader analysis. By investigating the themes present in customer feedback, you can identify which topics resonate most with your audience. Explore offers features like auto-terms, the creation of key topics, dictionary applications, and emotional sentiment analysis. You can also segment your data by various demographics, ratings, or timeframes to reveal the differences among customer groups. Running multiple experiments allows you to uncover fresh insights about diverse customer segments, products, and more, ultimately leading to more tailored business strategies. This comprehensive approach not only enhances understanding but also drives continuous improvement in customer engagement.

Description

Text analysis with viztext 2D and 3D mapping text analysis topic modelling, sentiment analysis, wordcloud. Unique machine learning algorithm that visualizes topics in the text you are trying to find. Text analysis allows topic modeling with navigation through 2D/3D maps. This framework uses referential features to create logical relational topic analyses using zoom-in/zoom-out features on 2D/ 3D maps, including colorful word clouds. Analyzes the sentiment level in the text using a pie chart that shows the ratio of positive, neutral and negative. Graphs highlight the top entities in the text by displaying percentages and highlights. Drag and drop, upload text files or paste text from social media posts. Or enter the HTTP address to find a website that contains the text article you wish to analyze.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$999 per month
Billed annually
Free Trial No 
Free Version No 

Pricing Details

$25
30 days Free Trial will access the following:

- Text analysis package
- Limited to 30 articles/text upoads per day
- News monitor
- Twitter monitor

In addtion to the free trial option, the Pro User will have:

- Unlimited number of analysis and text uploads
- Unlimited support
- 24 hours responce time
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

OdinAnswers

Country

United States

Website

odinanswers.com/platform/

Vendor Details

Company Name

VizRefra

Founded

2019

Country

Australia

Website

www.vizrefra.com

Product Features

Text Mining

Boolean Queries No 
Document Filtering No 
Graphical Data Presentation No 
Language Detection No 
Predictive Modeling No 
Sentiment Analysis Yes 
Summarization No 
Tagging No 
Taxonomy Classification No 
Text Analysis No 
Topic Clustering No 

Product Features

Text Mining

Boolean Queries No 
Document Filtering No 
Graphical Data Presentation Yes 
Language Detection No 
Predictive Modeling Yes 
Sentiment Analysis Yes 
Summarization Yes 
Tagging Yes 
Taxonomy Classification Yes 
Text Analysis Yes 
Topic Clustering Yes 

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