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Average Ratings 0 Ratings

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ease
features
design
support

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Description

ObserveCTI™ streamlines the management process by equipping your organization with a quality assurance solution that delivers selective and intelligent voice and data recordings without requiring a specialized voice logger. All recordings are organized and preserved for future access directly from your computer, a remote site, the internet, or any touchtone phone. Supervisors can monitor multiple locations from their computer, enabling them to manage audits from a centralized point within the organization. Additionally, ObserveCTI™ empowers contact center supervisors to conduct evaluations of agents through a fully integrated auditing feature. Agents are assessed and rated according to criteria tailored to your business's needs. With just a click, supervisors can listen to and analyze recorded calls and screens at the same time. After completing the session, supervisors can leave feedback, save the audit, or send it to the agent or management for further evaluation, ensuring a comprehensive review process. This efficient system enhances accountability and improves the overall quality of service.

Description

Standard Work Pro is a powerful digital SOP platform that enables manufacturers to reduce variability and improve frontline performance by standardizing processes. Its visual work instructions and version control features ensure that employees follow precise procedures every time, minimizing errors. The software includes role-based access controls and compliance tools to maintain audit readiness and operational transparency. Supervisors can efficiently update SOPs, monitor completion rates, and deliver training directly through the platform. Whether scaling best practices across multiple shifts or enhancing quality management, Standard Work Pro supports consistent execution. Designed for lean teams and quality leaders, it simplifies complex workflows and strengthens operational discipline. The system helps manufacturing plants maintain high standards while adapting quickly to change. Overall, it boosts productivity and reduces risk through improved process control.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cacti

Website

www.cacticom.com

Vendor Details

Company Name

ORCA LEAN

Founded

2021

Website

www.orcalean.com/standard-work-pro

Product Features

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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