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Description

The dissemination of information necessitates a collaborative approach among individuals and groups within various agencies and associated third-party organizations. Responses must be prompt, carefully balancing the right to access with the imperative to safeguard sensitive information. Objective OpenGov is designed to assist specialized personnel and teams in effectively navigating these intricate requirements, enabling swift responses to information access requests. By automating workflows, it minimizes administrative time and enhances the volume of requests that can be effectively managed. Additionally, workflows empower process owners to assign, monitor, and manage information access requests in accordance with established timelines. Participants receive comprehensive checklists and guidelines detailing their responsibilities while also being informed about relevant legislative mandates. Setting specific response dates and other critical deadlines for each phase of the process is essential. Furthermore, actionable emails and automated reminders play a crucial role in ensuring timely release of responses to applicants, thereby maintaining compliance and efficiency. This streamlined process ultimately fosters transparency and accountability in information sharing.

Description

eCase provides comprehensive solutions for managing cases throughout the public sector in the UK, including central and local government, as well as arms-length organizations like police forces and NHS trusts. With eCase, your team can conveniently log, manage, and address all types of correspondence for various cases in a single platform. It efficiently consolidates everything from PQs and MCs to FOIs, TOs, complaints, compliments, DPAs/SARs, Cabinet Committee communications, and campaigns. This streamlined approach allows your team to handle cases more swiftly, effectively, and uniformly. The online, end-to-end functionality of eCase ensures ease of use, while the ECO Programme emphasizes the importance of people and processes in achieving transformational change. Our ECO Team brings a wealth of knowledge and expertise in public sector correspondence management, ensuring you leverage industry best practices. We also prioritize stakeholder engagement, ensuring that everyone involved recognizes the advantages of utilizing our service for better case management. With eCase, your organization can not only improve efficiency but also enhance the overall quality of public service delivery.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$900.00/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Objective

Country

Australia

Website

www.objective.com.au/products/objective-opengov

Vendor Details

Company Name

Fivium

Founded

2006

Country

United Kingdom

Website

www.fivium.co.uk/services/ecase

Product Features

Product Features

Government

Budgeting & Forecasting No 
Code Enforcement No 
Compliance Management Yes 
Fixed Asset Management No 
Inventory Management No 
License Issuance Yes 
Permit Issuance Yes 
Purchasing & Receiving No 
Self Service Portal No 
Taxation & Assessment No 
Utility Billing No 
Work Order Management Yes 

Alternatives

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