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Average Ratings 0 Ratings
Description
Effortlessly handle SNAP outreach through Oasis Insight, a cloud-based solution designed for client intake and reporting. Oasis Insight utilizes 256-bit SSL encryption, providing a security level comparable to that of online banking institutions. Users can create comprehensive reports detailing community demographics with ease. Additionally, Oasis Insight empowers users to document assistance efforts, alerts, notes, and connections related to each case, ensuring thorough record-keeping and communication. This comprehensive approach enhances the effectiveness of outreach initiatives and strengthens community support efforts.
Description
It is not easy to run a service desk. Your service desk is often full of small frustrations and annoyances as you try to keep up with the flood of user requests. Perhaps it is time to remodel. ZENworks®, Service Desk can transform your service desk into a place of calm and peace that offers big benefits to the business. While the service desk may be seen as a place to help users, Information Technology Infrastructure Library (ITIL), best practices suggest that it should be more. Service Desk provides support for incoming calls, email, and web forms. It also allows your technicians to respond to problems using a variety options. Service desk staff can communicate with customers via text messaging or smartphone apps. They can even view their queue on their smartphone, as well as email and web forms.
API Access
Has API
API Access
Has API
Integrations
Amazon Web Services (AWS)
Atos OneCloud
Cognizant
EcholoN
Microsoft 365
OpenText ZENworks Suite
Wipro Cloud Studio
Integrations
Amazon Web Services (AWS)
Atos OneCloud
Cognizant
EcholoN
Microsoft 365
OpenText ZENworks Suite
Wipro Cloud Studio
Pricing Details
$20.00/month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Simon Solutions
Founded
2006
Country
United States
Website
www.simonsolutions.com
Vendor Details
Company Name
OpenText
Founded
1991
Country
Canada
Website
www.opentext.com/products/zenworks-service-desk
Product Features
Food Service Distribution
Costing
Customer Management
Import / Export Management
Inventory Management
Lot Tracking
Order Management
Picking & Routing
Purchasing
Quotes / Estimates
Traceability
Vendor Management
Warehouse Management
Product Features
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal