Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Is your organization capable of effectively entering and disseminating data? Are you looking to monitor inventory, assets, and staff? Do you have adequate oversight of projects, enabling management to make timely adjustments and prevent expensive downtime? Merge Solutions has created the OASIS software to address these needs and beyond. This enterprise resource planning (ERP) system not only tracks rental equipment but also collects essential data regarding oilfield drilling projects, ultimately saving companies both time and resources. Errors from repetitive data entry can lead to significant costs, making it crucial for businesses to exchange information in real time among teams in various locations, each with their unique needs. OASIS seamlessly integrates your operational processes, uniting departments with current information that can be accessed from multiple computers and mobile devices. With this software, decision-making becomes remarkably efficient and effective. By leveraging the capabilities of OASIS, organizations can enhance coordination and collaboration across all levels.
Description
It is not easy to run a service desk. Your service desk is often full of small frustrations and annoyances as you try to keep up with the flood of user requests. Perhaps it is time to remodel. ZENworks®, Service Desk can transform your service desk into a place of calm and peace that offers big benefits to the business. While the service desk may be seen as a place to help users, Information Technology Infrastructure Library (ITIL), best practices suggest that it should be more. Service Desk provides support for incoming calls, email, and web forms. It also allows your technicians to respond to problems using a variety options. Service desk staff can communicate with customers via text messaging or smartphone apps. They can even view their queue on their smartphone, as well as email and web forms.
API Access
Has API
API Access
Has API
Integrations
Amazon Web Services (AWS)
Atos OneCloud
Cognizant
EcholoN
Microsoft 365
OpenText ZENworks Suite
Panacea
Wipro Cloud Studio
Integrations
Amazon Web Services (AWS)
Atos OneCloud
Cognizant
EcholoN
Microsoft 365
OpenText ZENworks Suite
Panacea
Wipro Cloud Studio
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Merge Solutions LP
Country
United States
Website
merge.solutions/
Vendor Details
Company Name
OpenText
Founded
1991
Country
Canada
Website
www.opentext.com/products/zenworks-service-desk
Product Features
ERP
Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management
Product Features
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal