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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Is your organization capable of effectively entering and disseminating data? Are you looking to monitor inventory, assets, and staff? Do you have adequate oversight of projects, enabling management to make timely adjustments and prevent expensive downtime? Merge Solutions has created the OASIS software to address these needs and beyond. This enterprise resource planning (ERP) system not only tracks rental equipment but also collects essential data regarding oilfield drilling projects, ultimately saving companies both time and resources. Errors from repetitive data entry can lead to significant costs, making it crucial for businesses to exchange information in real time among teams in various locations, each with their unique needs. OASIS seamlessly integrates your operational processes, uniting departments with current information that can be accessed from multiple computers and mobile devices. With this software, decision-making becomes remarkably efficient and effective. By leveraging the capabilities of OASIS, organizations can enhance coordination and collaboration across all levels.

Description

It is not easy to run a service desk. Your service desk is often full of small frustrations and annoyances as you try to keep up with the flood of user requests. Perhaps it is time to remodel. ZENworks®, Service Desk can transform your service desk into a place of calm and peace that offers big benefits to the business. While the service desk may be seen as a place to help users, Information Technology Infrastructure Library (ITIL), best practices suggest that it should be more. Service Desk provides support for incoming calls, email, and web forms. It also allows your technicians to respond to problems using a variety options. Service desk staff can communicate with customers via text messaging or smartphone apps. They can even view their queue on their smartphone, as well as email and web forms.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS)
Atos OneCloud
Cognizant
EcholoN
Microsoft 365
OpenText ZENworks Suite
Panacea
Wipro Cloud Studio

Integrations

Amazon Web Services (AWS)
Atos OneCloud
Cognizant
EcholoN
Microsoft 365
OpenText ZENworks Suite
Panacea
Wipro Cloud Studio

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Merge Solutions LP

Country

United States

Website

merge.solutions/

Vendor Details

Company Name

OpenText

Founded

1991

Country

Canada

Website

www.opentext.com/products/zenworks-service-desk

Product Features

ERP

Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management

Product Features

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Alternatives

OASIS School Accounting Reviews

OASIS School Accounting

Oasis School Accounting

Alternatives

OASIS Reviews

OASIS

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Freshservice

Freshworks
Oasis Network Reviews

Oasis Network

Oasis Protocol Foundation
Oasis Loss Modeling Framework Reviews

Oasis Loss Modeling Framework

Oasis Loss Modelling Framework