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Description

Our solution harnesses the strength of four interconnected security layers to authenticate users based on their natural behavior patterns. Employed by leading global brands, this solution safeguards online experiences from the initial login to the final logout. Ensure you capture every moment of a session. NuDetect is strategically positioned at various points throughout the environment to oversee users from the instant they access your website until they depart. Detect unusual activities before they escalate into fraudulent actions. Utilizing our real-time solution, potential threats are thwarted as they attempt to breach your environment. Provide passive protection for your customers. By analyzing both behavioral and device-related data, you can safeguard your users while they effortlessly navigate your platform, without any added friction. Advance your capabilities effortlessly. As we process billions of data points, NuDetect for Continuous Validation becomes adept at identifying your trusted customers, even as their online behaviors evolve. The machine learning features are fine-tuned to adapt to user changes, enhancing the accuracy of recognition over time. This continuous adaptation ensures that your security measures remain robust and effective in an ever-changing digital landscape.

Description

Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS) Yes 
Accertify Yes 
Amazon Connect No 
Early Warning Yes 
Entersekt Yes 
Genesys Cloud CX No 
GigaSECURE No 
Gigamon No 
Google Cloud Platform Yes 
InteractionSync No 
Microsoft Azure Yes 
Verizon Cloud No 
Zelle Yes 

Integrations

Amazon Web Services (AWS) Yes 
Accertify No 
Amazon Connect Yes 
Early Warning No 
Entersekt No 
Genesys Cloud CX Yes 
GigaSECURE Yes 
Gigamon Yes 
Google Cloud Platform No 
InteractionSync Yes 
Microsoft Azure No 
Verizon Cloud Yes 
Zelle No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

NuData Security

Founded

2008

Country

Canada

Website

nudatasecurity.com/solutions/nudetect-for-continuous-validation/

Vendor Details

Company Name

Pindrop

Founded

2011

Country

United States

Website

www.pindrop.com/solutions/anti-fraud/

Product Features

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