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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Authentication is the "frontdoor" to digital services. The Nok Nok™, S3 Authentication Suite (S3 Suite), provides passwordless authentication that's more user-friendly than legacy authentication and is more secure then legacy 2FA. This results in better user engagement and greater security. From seamless on-boarding and progressive profiling to easy bootstrapping new devices and account recovery to suspension and deprovisioning users. Passwordless authentication for Desktop Web, Mobile Web and Mobile Apps. Also, integration for authenticating with call centers. Authentication to cloud services, and - when used with the Nok Nok IoT SDK - to IoT devices. Nok Nok passwordless customer authentication platform provides omnichannel, frictionless authentication for any device. The platform's extensible architecture makes it possible to support third-party biometric products and new authenticators.

Description

Running a contact center presents numerous challenges and can incur significant costs, making it difficult to consistently achieve high levels of customer satisfaction, especially when customers must answer complex questions for verification. Imagine having a solution that not only enhances security but also cuts operational expenses and elevates the customer experience—this is the promise of Omni Authentication, a voice biometrics system. A primary hurdle for contact centers is enhancing the Customer Experience, as customers often feel exasperated when asked to recall PINs, passwords, or account numbers, while agents waste valuable time on security inquiries. With Omni Authentication, these complications are resolved by utilizing the unique voiceprint of the customer to authenticate their identity effortlessly and securely. This innovation leads to increased efficiency in contact centers and a more satisfying experience for customers, eliminating the need for callers to remember their account information or passwords. By streamlining the verification process, Omni Authentication not only saves time but also fosters a more positive relationship between customers and agents.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Airstack
Curricula
ForgeRock
Genesys Cloud CX
Jumio
Microsoft 365
OSDial
OneSpan Authentication Servers
Precise YOUNiQ
TrulyNatural
Yubico YubiKey

Integrations

Airstack
Curricula
ForgeRock
Genesys Cloud CX
Jumio
Microsoft 365
OSDial
OneSpan Authentication Servers
Precise YOUNiQ
TrulyNatural
Yubico YubiKey

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Nok Nok

Founded

2011

Country

United States

Website

noknok.com/products/s3-authentication-suite/

Vendor Details

Company Name

Genesys

Founded

1990

Country

United States

Website

appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764

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