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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Next9.ai offers a sophisticated centralized dashboard that enhances and simplifies the on-call processes for engineering teams. By removing the need for tedious data collection and manual reporting, Next9.ai enables teams to address incidents more quickly and effectively. With a focus on user-friendliness and efficiency, this platform presents a range of robust features that help engineers prioritize urgent matters while reducing the burden of administrative duties. It facilitates incident tracking and resolution processes, ensuring smooth transitions during shift changes, which ultimately fosters better collaboration among team members. Additionally, Next9.ai equips teams with the tools necessary to make rapid, data-driven decisions, significantly boosting overall productivity.

Description

iVision Plus Cisco wallboards enhance agent performance by delivering real-time performance data through innovative and engaging designs. With iVision Plus, you can access dynamic Cisco contact center wallboards that showcase real-time statistics and metrics for both individual and team achievements. Say goodbye to outdated, boxy wallboard designs, and embrace the impactful aesthetics of NextGen wallboards. The gamification features of iVision wallboards inspire agents to elevate their work. These HTML5 wallboards ensure a superior user experience and are responsive across devices. Additionally, the call center wallboard software enables the establishment of KPI thresholds, allowing for performance oversight and immediate response to any breaches, even when you are not actively monitoring. By providing digital signage in real-time to all internal employees, overall efficiency and productivity will see significant improvements, as staff will no longer need to spend excessive time collecting operational insights. Ultimately, this streamlined access to information helps foster a more engaged and informed workforce.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

BMC AMI Cost Management
Calabrio Call Recording
EpicCare EMR
FIS Telephone Banking
Freshdesk
HubSpot CRM
HubSpot Customer Platform
IBM Cloud
Microsoft Excel
NICE Enlighten AI
Oracle Cloud Infrastructure
SAP Cloud Platform
Salesforce
ServiceNow
Sugar Connect
Verint Community
Zendesk
Zoho CRM
eGain Knowledge+AI

Integrations

BMC AMI Cost Management
Calabrio Call Recording
EpicCare EMR
FIS Telephone Banking
Freshdesk
HubSpot CRM
HubSpot Customer Platform
IBM Cloud
Microsoft Excel
NICE Enlighten AI
Oracle Cloud Infrastructure
SAP Cloud Platform
Salesforce
ServiceNow
Sugar Connect
Verint Community
Zendesk
Zoho CRM
eGain Knowledge+AI

Pricing Details

$5 per user/month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Next9

Founded

2024

Country

United States

Website

www.next9.ai/

Vendor Details

Company Name

NovelVox

Founded

2008

Country

United States

Website

www.novelvox.com

Product Features

Dashboard

Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets

Product Features

Dashboard

Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets

Digital Signage

Automatic Player Updates
Content Scheduling
Media Library
Multi-Screen Support
Remote Deployment
Remote Display Management
Visual Editor

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