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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Embrace a digital transformation and enhance your assessment process using our intuitive and secure web-based platform, meticulously crafted for administering and grading online examinations. With Nexam, even the most intricate evaluations are efficiently handled! Utilize our online exam system regardless of whether your courses are conducted in-person or through remote learning! Eliminate the stress associated with managing and grading online assessments. There’s no longer a necessity for paper and ink in our digital landscape! Provide your test-takers with a straightforward and enjoyable examination experience, facilitating their ability to take admission or equivalency exams online through the secure Nexam platform. Whether for certification purposes or recruitment assessments, Nexam’s online evaluations promote accessibility and foster greater fairness among test-takers. Transitioning to online assessments is straightforward, allowing you to maintain quality and integrity without compromise. By making this shift, you can also save time and resources while focusing on enhancing the overall examination experience for everyone involved.

Description

Our software empowers contact center operations personnel to independently modify Call Taker skills configurations, eliminating the need for assistance from other support teams that typically handle these adjustments. It includes features for real-time management, monitoring, and tracking of Call Taker availability. This system equips contact center operations with tools to respond effectively to sudden fluctuations in call volume and varying arrival patterns. Additionally, it supports the scheduling of recurring projects and initiatives in advance. The software also allows for temporary management of Call Taker "On-Phone" availability schedules, enabling operations to make immediate adjustments to skills configurations without requiring IT intervention. Furthermore, it automatically reverts any temporary changes made to the Call Taker skills configurations, ensuring that stability is maintained after adjustments are no longer necessary. This comprehensive approach enhances operational efficiency and responsiveness in a dynamic call center environment.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Nexam

Founded

2019

Country

Canada

Website

nexam.io/en/

Vendor Details

Company Name

OpsTel Services

Founded

2010

Country

United States

Website

opstel.com

Product Features

Exam

Assessments
Automatic Grading
Certification
Online Tests
Paper Tests
Question Bank
Question Branching
Question Randomizing
Quizzes
Results Reporting
Scheduling
Surveys
Time Limits
User Management
Weighted Questions

Product Features

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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