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Description
Provide an exceptional service experience to both your internal and external clients, including partners, suppliers, employees, and other key stakeholders. Oversee a wide array of service requests, spanning from disseminating updated information to processing transactions and making intricate business decisions, all facilitated by Newgen's low code digital automation platform designed for enterprise service management (ESM) scenarios. The landscape of Enterprise Content Management software has transformed over time, adapting to new and innovative content forms that emerge in professional settings, while remaining an essential component for effective business operations. Enterprise Content Management (ECM) encompasses a comprehensive array of processes and strategies aimed at capturing, managing, and delivering content efficiently. Rather than relying on a singular technology or method, ECM employs a blend of approaches to enhance vital information management. This managed information is then made accessible to employees, stakeholders, and customers, ensuring streamlined communication and effective decision-making. Ultimately, adopting robust ECM practices can significantly enhance organizational productivity and responsiveness to evolving business needs.
Description
The LIVE 360° Customer Service assessment can be tailored to fit the specific needs and requirements of your organization. As noted by McKinsey in 2017, “To excel with customers, frontline employees need high-level service from core support functions.” Performax360 is facilitating enhanced collaboration and cross-functional partnerships within customer service teams. This platform, known as Performax360, is a Cloud-based Software as a Service (SaaS) solution that offers four different hosting options for deployment. Engaging multiple stakeholders is crucial for both strategic and operational decision-making, whether it pertains to an internal function, project, or initiative. When employees, customers, and partners collaborate in real-time, they contribute to the co-creation of innovative products and services while addressing challenges in unique ways. By fostering continuous touchpoints with stakeholders, from executive management to frontline employees, as well as customers and partners, organizations can significantly improve the effectiveness of their strategy execution. Ultimately, this approach not only streamlines processes but also enhances the overall customer experience.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Newgen Software
Founded
1992
Country
United States
Website
www.newgensoft.com
Vendor Details
Company Name
Performax
Founded
2015
Country
United States
Website
www.performax360.com
Product Features
Enterprise Content Management (ECM)
Archiving & Retention
Collaboration Tools
Content Lifecycle Management
Digital Asset Management
Document Management
Electronic Signature
Information Governance
Mobile Access
Search
Version Control
Workflow Management
Product Features
Business Intelligence
Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics