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Description
Network Analyzer serves as a simplified version of Network Analyzer Pro, designed for advanced network diagnostics, LAN scanning, and troubleshooting. This application assists users in identifying a range of issues associated with their wifi network configuration and Internet connectivity, utilizing a variety of diagnostic tools. It features a rapid wifi device discovery function that lists all LAN devices by their addresses and names, enabling efficient network management. Additionally, users can assess the reachability of any device through the built-in ping tool, which is essential for troubleshooting connectivity problems. The app also provides a wealth of pertinent information regarding both wifi and cellular connections, including round trip delay tests alongside the server's IP address and hostname. Furthermore, it delivers comprehensive details about wifi networks, such as SSID, BSSID, and both IPv4 and IPv6 addresses along with the subnet mask, as well as essential cellular network information including IP address, network provider, and mobile country and network codes. Overall, Network Analyzer is an invaluable tool for anyone looking to optimize their network performance and resolve connectivity issues effectively.
Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$3.99 one-time payment
Free Trial
Free Version
Pricing Details
$55 - $75 /month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Techet
Website
techet.net/netanalyzer
Vendor Details
Company Name
Support Robotics
Founded
2017
Website
www.supportrobotics.com
Product Features
Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback