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Description
Neo Agent serves as an advanced AI technician tailored for managed service providers, designed to seamlessly collaborate with the internal team within the PSA. It efficiently reviews tickets, cross-references similar cases, utilizes playbooks and documentation, executes necessary actions, and completes the process. Unlike traditional automation solutions that rely on extensive rule sets or brittle scripts, Neo introduces a fresh approach to automation for MSPs that mimics the capabilities of a human Level 1 technician. This innovative tool accelerates ticket resolution, streamlines PSA and RMM workflows, and ensures that all communications are aligned with the company's branding. Neo is equipped to analyze incoming tickets, engage with users, perform actions on behalf of the team, and manage workflows initiated by recurring tasks such as ticket triage, dispatching, and routine manual operations. Additionally, it offers integration with various systems, including PSA platforms, RMM tools, documentation resources, marketplaces, Microsoft 365, and Azure, enabling it to automate ticket management processes, synchronize client information, and enhance overall operational efficiency. This comprehensive functionality positions Neo as a pivotal asset in optimizing the service desk's performance and improving client satisfaction.
Description
Uniportal serves as a cloud-centric AI operations platform tailored for managed service providers (MSPs). It integrates an AI agent with MSP service desks and their operational tools, which encompass PSA, RMM, identity management, documentation, and cloud distribution systems. This advanced agent comprehends the context of support tickets, adheres to reusable natural-language procedures, and either suggests or executes approved troubleshooting and account management actions, with customizable approval settings for each tool and action. MSPs have the flexibility to customize runbooks for their specific clientele, while technicians can monitor the agent's performance within ticket workflows. Additionally, a client portal is available for end users to submit their requests and generate tickets. Designed specifically for MSP helpdesk teams, Uniportal efficiently manages repetitive L1 and L2 tasks, including password resets and account modifications. Consequently, a task that typically requires a technician around 45 minutes can be streamlined to a mere 2 minutes of evaluation. Furthermore, this efficiency not only enhances productivity but also improves overall service delivery for clients.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
Autotask PSA
Yes
ConnectWise PSA
Yes
Datto RMM
Yes
Hudu
Yes
IT Glue
Yes
Microsoft 365
Yes
NinjaOne
Yes
Pax8
Yes
Active Directory
Yes
Addigy
No
Integrations
Autotask PSA
Yes
ConnectWise PSA
Yes
Datto RMM
Yes
Hudu
Yes
IT Glue
Yes
Microsoft 365
Yes
NinjaOne
Yes
Pax8
Yes
Active Directory
No
Addigy
Yes
Pricing Details
$1,300 per month
Free Trial
Yes
Free Version
No
Pricing Details
$299/month
The Starter plan is $299/month with annual billing; annual plans are billed upfront.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Neo Agent
Founded
2023
Country
United Kingdom
Website
www.neoagent.io
Vendor Details
Company Name
Uniportal Inc.
Founded
2025
Country
Canada
Website
uniportal.ai
Product Features
MSP
Backup Management
No
Billing & Invoicing
No
CRM
No
Dashboard
No
Help Desk
No
Issue Management
No
Live Chat
No
Patch Management
No
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
No
Remote Systems Monitoring
No
Scheduling
No
Product Features
MSP
Backup Management
No
Billing & Invoicing
No
CRM
No
Dashboard
No
Help Desk
No
Issue Management
No
Live Chat
No
Patch Management
No
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
No
Remote Systems Monitoring
No
Scheduling
No
