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Description
Neo Agent serves as an advanced AI technician tailored for managed service providers, designed to seamlessly collaborate with the internal team within the PSA. It efficiently reviews tickets, cross-references similar cases, utilizes playbooks and documentation, executes necessary actions, and completes the process. Unlike traditional automation solutions that rely on extensive rule sets or brittle scripts, Neo introduces a fresh approach to automation for MSPs that mimics the capabilities of a human Level 1 technician. This innovative tool accelerates ticket resolution, streamlines PSA and RMM workflows, and ensures that all communications are aligned with the company's branding. Neo is equipped to analyze incoming tickets, engage with users, perform actions on behalf of the team, and manage workflows initiated by recurring tasks such as ticket triage, dispatching, and routine manual operations. Additionally, it offers integration with various systems, including PSA platforms, RMM tools, documentation resources, marketplaces, Microsoft 365, and Azure, enabling it to automate ticket management processes, synchronize client information, and enhance overall operational efficiency. This comprehensive functionality positions Neo as a pivotal asset in optimizing the service desk's performance and improving client satisfaction.
Description
PineAI is an intelligent personal assistant platform designed to complete real-world tasks for users by interacting with businesses and services on their behalf. The platform goes beyond traditional AI chat tools by making phone calls, sending emails, and navigating online systems to resolve problems directly. Users can assign tasks such as canceling subscriptions, negotiating bills, recovering refunds, or resolving delivery issues. Pine communicates with customer service representatives and service providers to complete these requests without requiring users to spend time on hold or manage complex processes. The platform can also handle tasks like securing reservations, attending online meetings, or gathering information from companies. Pine uses a success-based pricing model where users only pay once a task has been successfully completed. Built with strong privacy protections, the platform encrypts user data and only uses the information necessary to complete each task. By automating common consumer problems, Pine helps individuals reclaim money, reduce expenses, and eliminate time-consuming administrative work. The result is a digital assistant that acts on behalf of users rather than simply providing advice or suggestions.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
Active Directory
Yes
ConnectWise Automate
Yes
ConnectWise PSA
Yes
Datto RMM
Yes
Hudu
Yes
IT Glue
Yes
Ingram Micro Cloud
Yes
Microsoft 365
Yes
Microsoft Azure
Yes
Microsoft Exchange
Yes
Integrations
Active Directory
No
ConnectWise Automate
No
ConnectWise PSA
No
Datto RMM
No
Hudu
No
IT Glue
No
Ingram Micro Cloud
No
Microsoft 365
No
Microsoft Azure
No
Microsoft Exchange
No
Pricing Details
$1,300 per month
Free Trial
Yes
Free Version
No
Pricing Details
$30/month
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Neo Agent
Founded
2023
Country
United Kingdom
Website
www.neoagent.io
Vendor Details
Company Name
PineAI
Founded
2025
Country
United States
Website
www.19pine.ai/
Product Features
MSP
Backup Management
No
Billing & Invoicing
No
CRM
No
Dashboard
No
Help Desk
No
Issue Management
No
Live Chat
No
Patch Management
No
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
No
Remote Systems Monitoring
No
Scheduling
No
