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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

NEUPAC™ is an innovative AI platform patented by YASH Technologies, designed to assist organizations in managing, enhancing, and expanding their AI projects through a cohesive control system. This platform streamlines the administration of AI agents, generative applications, copilots, and large language models, facilitating the shift from experimental AI use to comprehensive deployment across enterprises. With a robust architecture that prioritizes security, NEUPAC™ ensures effective governance of AI, along with features for observability, compliance oversight, financial management (FinOps), role-specific access control, and data protection measures. Additionally, its Bring Your Own Agent (BYOA) and Bring Your Own Model (BYOM) functionalities empower companies to seamlessly incorporate their pre-existing AI investments while ensuring continued visibility, security, and operational integrity. Overall, NEUPAC™ represents a significant advancement in enterprise AI management, enabling organizations to fully capitalize on their AI capabilities.

Description

SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle. Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution. The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement. The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Adobe Experience Manager No 
Adobe Marketo Engage No 
Aha! No 
Confluence No 
Contentful No 
Discourse No 
Docebo No 
Google Drive No 
Jira No 
Joomla! No 
KnowledgeOwl No 
Microsoft Azure No 
Microsoft Teams No 
Model Context Protocol (MCP) No 
Moodle No 
Salesforce Agentforce No 
Seismic No 
Soapbox No 
Vidyard No 
Vimeo No 

Integrations

Adobe Experience Manager Yes 
Adobe Marketo Engage Yes 
Aha! Yes 
Confluence Yes 
Contentful Yes 
Discourse Yes 
Docebo Yes 
Google Drive Yes 
Jira Yes 
Joomla! Yes 
KnowledgeOwl Yes 
Microsoft Azure Yes 
Microsoft Teams Yes 
Model Context Protocol (MCP) Yes 
Moodle Yes 
Salesforce Agentforce Yes 
Seismic Yes 
Soapbox Yes 
Vidyard Yes 
Vimeo Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

NEUPAC

Founded

2025

Country

United States

Website

www.neupac.ai/

Vendor Details

Company Name

SearchUnify

Founded

2008

Country

India

Website

www.searchunify.com

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation No 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Product Features

Enterprise Search

AI / Machine Learning Yes 
Faceted Search / Filtering Yes 
Full Text Search Yes 
Fuzzy Search Yes 
Indexing Yes 
Text Analytics Yes 
eDiscovery Yes 

Alternatives

Alternatives

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