Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
NEKOM is dedicated to enhancing your omnichannel commerce experience. It streamlines the interactions for both B2B and B2C operations, making it easier for businesses to manage their sales across various modern retail channels, including marketplaces, online stores, social media, and physical shops. With its well-coordinated interfaces, NEKOM seamlessly integrates with existing systems, requiring minimal effort for setup. Designed specifically for retailers and brands, NEKOM ensures quick project timelines and reliable, scalable processes. Its modular platform allows companies to enhance their capabilities by adding functionalities as needed, positioning NEKOM as a supportive partner in achieving business success. This platform not only facilitates the connection of online and offline channels but also automates all omnichannel workflows. Additionally, NEKOM offers comprehensive management tools for handling various types of orders and credit notes, effectively tracking different order statuses, applying discounts during order creation, managing multiple order channels, and providing a range of payment options. Ultimately, NEKOM empowers businesses to thrive in a complex retail landscape.
Description
Sobot serves as a comprehensive customer service solution for organizations that oversee support through various digital and voice channels. It consolidates a unified workspace that includes features like ticketing, live chat, contact-center functionality, management of customer interactions, knowledge resources, workflow automation, and AI-driven customer service agents and chatbots. This platform enables teams to efficiently manage inquiries, assign and respond to cases, automate routine interactions, and assist customers across platforms such as web messaging, social media, and e-commerce interfaces. Additionally, Sobot provides APIs and various deployment options to cater to the diverse technical and operational needs of organizations. Designed for customer support and contact center teams, especially those in the online retail and other customer-centric industries, Sobot facilitates the seamless coordination of both human agents and automated services from a single integrated system. Ultimately, this makes it a vital tool for enhancing customer engagement and operational efficiency.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Amazon
No
Facebook Messenger
No
LINE
No
Salesforce
No
Shopify
No
Walmart
No
WeChat
No
WhatsApp
No
Integrations
Amazon
Yes
Facebook Messenger
Yes
LINE
Yes
Salesforce
Yes
Shopify
Yes
Walmart
Yes
WeChat
Yes
WhatsApp
Yes
Pricing Details
$990 per month
Free Trial
No
Free Version
No
Pricing Details
$39/month
Sobot Agents Team is $39 per month. Additional successful AI resolutions are charged at $0.98 each after the plan allowance. The Sobot Agents trial includes 20 resolved conversations and 100 AI credits; other Sobot modules may have separate pricing.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Nekom
Founded
2008
Country
Austria
Website
nekom.com
Vendor Details
Company Name
Sobot
Country
Singapore
Website
www.sobot.io
Product Features
Multi-Channel eCommerce
Catalog Management
Yes
Channel Management
Yes
Data Synchronization
Yes
Email Marketing
No
Inventory Management
Yes
Marketplace Integration
Yes
Mobile Commerce
Yes
Order Management
Yes
Promotions Management
No
Returns Management
Yes
SEO Management
No
Shopping Cart
Yes
Social Commerce
No
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No