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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

NEKOM is dedicated to enhancing your omnichannel commerce experience. It streamlines the interactions for both B2B and B2C operations, making it easier for businesses to manage their sales across various modern retail channels, including marketplaces, online stores, social media, and physical shops. With its well-coordinated interfaces, NEKOM seamlessly integrates with existing systems, requiring minimal effort for setup. Designed specifically for retailers and brands, NEKOM ensures quick project timelines and reliable, scalable processes. Its modular platform allows companies to enhance their capabilities by adding functionalities as needed, positioning NEKOM as a supportive partner in achieving business success. This platform not only facilitates the connection of online and offline channels but also automates all omnichannel workflows. Additionally, NEKOM offers comprehensive management tools for handling various types of orders and credit notes, effectively tracking different order statuses, applying discounts during order creation, managing multiple order channels, and providing a range of payment options. Ultimately, NEKOM empowers businesses to thrive in a complex retail landscape.

Description

Sobot serves as a comprehensive customer service solution for organizations that oversee support through various digital and voice channels. It consolidates a unified workspace that includes features like ticketing, live chat, contact-center functionality, management of customer interactions, knowledge resources, workflow automation, and AI-driven customer service agents and chatbots. This platform enables teams to efficiently manage inquiries, assign and respond to cases, automate routine interactions, and assist customers across platforms such as web messaging, social media, and e-commerce interfaces. Additionally, Sobot provides APIs and various deployment options to cater to the diverse technical and operational needs of organizations. Designed for customer support and contact center teams, especially those in the online retail and other customer-centric industries, Sobot facilitates the seamless coordination of both human agents and automated services from a single integrated system. Ultimately, this makes it a vital tool for enhancing customer engagement and operational efficiency.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon No 
Facebook Messenger No 
LINE No 
Salesforce No 
Shopify No 
Walmart No 
WeChat No 
WhatsApp No 

Integrations

Amazon Yes 
Facebook Messenger Yes 
LINE Yes 
Salesforce Yes 
Shopify Yes 
Walmart Yes 
WeChat Yes 
WhatsApp Yes 

Pricing Details

$990 per month
Free Trial No 
Free Version No 

Pricing Details

$39/month
Sobot Agents Team is $39 per month. Additional successful AI resolutions are charged at $0.98 each after the plan allowance. The Sobot Agents trial includes 20 resolved conversations and 100 AI credits; other Sobot modules may have separate pricing.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Nekom

Founded

2008

Country

Austria

Website

nekom.com

Vendor Details

Company Name

Sobot

Country

Singapore

Website

www.sobot.io

Product Features

Multi-Channel eCommerce

Catalog Management Yes 
Channel Management Yes 
Data Synchronization Yes 
Email Marketing No 
Inventory Management Yes 
Marketplace Integration Yes 
Mobile Commerce Yes 
Order Management Yes 
Promotions Management No 
Returns Management Yes 
SEO Management No 
Shopping Cart Yes 
Social Commerce No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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