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Description
Utilities are increasingly encountering disruptive challenges in the marketplace. The evolution of technology is transforming how customers engage with both their utilities and the wider world. By collaborating with utility companies, we forecast upcoming technology trends that enable better customer interaction through innovative solutions. The impact of technology is reshaping utility and customer relationships significantly. With MyUsage, customers gain access to more information and enhanced tools that empower them to resolve their inquiries without needing to reach out to you. Our aim is to provide your customers with the autonomy to manage their own issues effectively. We also facilitate an opportunity for customers to break free from debt by allowing them to pay off overdue balances in a gradual and manageable way. As a result, we have successfully assisted customers in maintaining their services while enabling utilities to recover nearly $200 in previously uncollectible debt per customer. This approach encourages customers to make smaller, more frequent payments, ensuring they stay on top of their bills in alignment with their usage patterns. Furthermore, this not only enhances customer satisfaction but also solidifies the financial stability of utility companies in the long run.
Description
Effectively oversee millions of smart meters with ease. The IoT platform serves as a multi-utility Head End System (HES), facilitating the management and oversight of extensive and intricate smart metering networks. In terms of Meter Data Management (MDM), the platform delivers processed meter data to support upstream business operations, including billing applications. By integrating Head End System (HES) with Meter Data Management (MDM) into a unified system, organizations can eliminate data duplication and realize financial efficiencies. This IoT platform is compatible with a range of utilities, including electricity, water, gas, heat, and cooling, and is equipped to communicate with both residential and industrial meters. We offer seamless capabilities for over 200 distinct types of smart meters and various other devices. Take advantage of an open solution that accommodates any communication technology. The IoT platform is designed to gather new data from connected smart meters every 15 minutes, with the potential for even more frequent data collection depending on specific requirements. This advanced system ensures timely and accurate insights, enhancing overall utility management.
API Access
Has API
API Access
Has API
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Exceleron Software
Founded
1999
Country
United States
Website
exceleron.com
Vendor Details
Company Name
Cuculus
Country
Germany
Website
www.cuculus.com/products/zonos-iot-platform/
Product Features
Portal
Chat
Collaboration
Content Management
Document Management
File Sharing
Search
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management