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Description
Drawing on more than two decades of expertise in leveraging data-driven insights to assemble some of the most formidable teams in sports, we recognize the essential elements needed to foster high-performance cultures. Our current objective is to assist various organizations in enabling their workforce to reach their full potential. We hold the conviction that the culture within an organization plays a pivotal role in unlocking the performance of its employees. By carefully selecting individuals who fit well in their respective roles and nurturing an environment where they can flourish, organizations can cultivate a high-performance culture. It is crucial to evaluate how your organizational culture supports or hinders team dynamics, employee wellbeing, and overall engagement. Moreover, it is important to scientifically align candidates’ values and personalities with the team culture to ensure compatibility. Implementing straightforward, personalized performance reviews can further enhance employee development and satisfaction. Ultimately, fostering a strong organizational culture not only benefits individuals but also drives collective success.
Description
Sutherland Perform evaluates customer interactions by analyzing various parameters to ensure employees comply with established customer engagement processes. This monitoring enables the identification of new opportunities that empower employees to enhance the customer experience significantly. By leveraging data from customer voices, emails, chats, and social media, Perform generates actionable insights that can be utilized at multiple levels, including agents, teams, managers, channels, lines of business, and across the entire organization. These insights facilitate personalized coaching for employees, guiding them on how to improve their assistance to customers and adapt their approaches to provide superior experiences in the future. With our innovative tools, cutting-edge technology, and dedicated personnel, we position your business to excel in a world that is increasingly relying on remote interactions. Furthermore, our expert teams are committed to unlocking high-performance results through adaptable and resilient services that can be seamlessly delivered from any location around the globe.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
MyPeopleManager
Country
United Kingdom
Website
www.mypeoplemanager.com
Vendor Details
Company Name
Sutherland
Founded
1986
Country
United States
Website
www.sutherlandglobal.com/products-x-platforms/sutherland-perform
Product Features
Human Resources
360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management
Product Features
Customer Journey Mapping Tools
Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates
