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support

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Description

MPA Tools simplifies and improves IT administration tasks, reducing time required to resolve problems for Helpdesk, IT Professionals and System Administrators. It is a modern application that assists IT professionals in managing their infrastructure with greater efficiency. MPA Tools features allow system administrators to perform various operations and manage systems in an SCCM or SCOM, Intune environment, Active Directory, Azure AD environment, Active Directory, Intune environment, Active Directory, Active Directory, and/or SCOM environment. MPA Tools' intelligent background aids administrators in maintaining devices securely and healthily. MPA Tools can be downloaded and installed at any time without the need to sign up or install. These are some of the key benefits: Remote Workstation Management Remote Server Management SCCM Client Management and Support Intune Devices Management Manage devices in Active Directory Multi-Computer

Description

By implementing Shift Left, organizations can expedite incident resolution earlier in the support process. This approach empowers Level 1, Level 2, and field support technicians to efficiently address common issues related to users and devices directly from the ServiceNow incident form. By eliminating the necessity for privileged access across various systems such as Active Directory, Microsoft Configuration Manager, LAPS, and MBAM, first-call resolution rates can see a substantial boost. Rather than escalating issues to higher levels of support, Shift Left equips help desk teams with the tools to perform actions like resetting user passwords and unlocking accounts, all within the incident form. This capability allows for a marked increase in the number of tickets diagnosed and resolved during the initial call. Moreover, technicians can access a record of troubleshooting steps already taken for an incident, which significantly reduces the likelihood of redundant efforts. Ultimately, this streamlined approach enhances the overall efficiency and effectiveness of support operations.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

7-Zip
Active Directory
Microsoft Edge
Microsoft Entra ID
Microsoft Intune
Microsoft System Center
ServiceNow

Integrations

7-Zip
Active Directory
Microsoft Edge
Microsoft Entra ID
Microsoft Intune
Microsoft System Center
ServiceNow

Pricing Details

$200
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Veles Software Ltd

Founded

2008

Country

Canada

Website

www.velessoftware.com/mpa-tools/

Vendor Details

Company Name

Recast Software

Website

store.servicenow.com/sn_appstore_store.do#!/store/application/465cce152feb00102b88bac62799b621

Product Features

Data Center Management

Audit Trail
Behavior-Based Acceleration
Cross Reference System
Device Auto Discovery
Diagnostic Testing
Import / Export Data
JCL Management
Multi-Platform
Multi-User
Power Management
Sarbanes-Oxley Compliance

Enterprise Architecture

Application Portfolio Management
Architecture Governance
Capability Mapping
Diagramming
Idea Management
Modeling & Simulation
Project Management
Risk Assessment
Transformation Roadmapping
Version Control

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Patch Management

Alerts/Notifications
Automatic Approval
Automatic Patch Deployment
Automatic Scans
Compliance Management
Custom Patches
Dashboard
Network Wide Management
Patch Prioritization
Patch Testing
Remote Access/Control
Vulnerability Scanning

Product Features

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

Alternatives

Alternatives