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Description
Merge various legal entities into a unified central system that facilitates seamless transactions and comprehensive reporting. Enhance your understanding and stay informed about your performance through adaptable real-time reports that cover all your companies or business divisions. Optimize intercompany transactions by executing the entire procedure from start to finish within a singular database, allowing for the inclusion of multiple legal entities in a single transaction while ensuring accurate allocations and reporting. Address your organization's security requirements now and lay the groundwork for future expansion by overseeing individual user access based on entity and role specifications. Confidently accelerate your growth with a reliable security framework. Create a distinct organizational hierarchy while gaining clarity on the access privileges associated with each role. Centralize the management of security roles to eliminate discrepancies and reduce the likelihood of errors. Streamline the processing of intercompany transactions across various business units, ensuring efficiency and accuracy in every step of the process. Emphasizing automation will not only simplify tasks but also enhance the overall operational effectiveness of your organization.
Description
Spiraldesk is a comprehensive online helpdesk solution designed for businesses that operate under various brands, profit centers, locations, or product lines, effectively managing customer service and communication across these entities. Many organizations have multiple disconnected business units managed by the same leadership team, and Spiraldesk serves as a unified platform to oversee customer service operations for each unit, even when they follow distinct processes. Each business unit might utilize different applications, such as a CRM system, to streamline their operations. You can categorize your tickets by various criteria, including brands, products, companies, locations, or clients, all viewed in a consolidated interface. The platform allows you to create personalized filters for easy access through both the web and mobile app, while also enabling you to tag tickets by subject, content, customer, and more, ensuring quick retrieval with just a click. This flexibility enhances collaboration and ensures that all customer inquiries are addressed efficiently and effectively.
API Access
Has API
API Access
Has API
Integrations
Mekorma
Microsoft Dynamics 365 Business Central
Microsoft Dynamics GP
Vivid Reports
Integrations
Mekorma
Microsoft Dynamics 365 Business Central
Microsoft Dynamics GP
Vivid Reports
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$10 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Binary Stream Software
Founded
1999
Country
Canada
Website
www.binarystream.com
Vendor Details
Company Name
Spiraldesk Holdings
Country
India
Website
www.spiraldesk.com
Product Features
MRP
Bills of Material
Compliance Management
Document Management
Forecasting
Formula Management
Inventory Management
Order Management
Process Manufacturing
Product Configurator
Production Scheduling
Quality Control
Quality Management
Quote Management
Reporting/Analytics
Resource Management
Safety Management
Supplier Management
Supply Chain Management
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management