Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The Moveworks AI platform integrates sophisticated machine learning, conversational AI, and Natural Language Understanding (NLU) with extensive connections to enterprise systems to fully automate IT support issue resolution. Our technology is pre-trained to comprehend the language of the enterprise as well as typical IT support challenges, allowing it to provide immediate assistance while continuously improving its capabilities over time. Moveworks simplifies the process of obtaining workplace support, making it virtually effortless for users. At the core of our platform lies the Intelligence Engine, a powerful AI technology that drives its functionality. This system converts complex resources into easily digestible solutions, enhancing user experience significantly. Ultimately, our goal is to streamline IT support and empower employees with efficient tools for problem-solving.
Description
Unthread provides a seamless solution for managing conversations by automatically converting them into tickets and leveraging AI to prioritize, assign, and resolve issues instantly. Each new conversation is tracked as a ticket, complete with assignments and alerts to ensure nothing slips through the cracks. Enhance your response times by utilizing sophisticated assignment logic and well-defined escalation paths. Integrate your Slack interactions with various tools such as task managers, CRM systems, HRIS, and marketing platforms for a streamlined workflow. As customers engage via Slack, your team benefits from a robust ticketing system that allows them to manage the queue, initiate automation, and effectively transition between human and AI interactions. Recognizing that not all messages hold equal significance, Unthread enables users to prioritize critical tickets, easily involve team members, and escalate issues to meet SLA requirements. Incoming tickets are automatically categorized, allowing for detailed analysis of response and resolution times by category, which helps identify gaps in your documentation. Unthread serves as an all-encompassing inbox that consolidates tickets and insights from any source your customers utilize, thus empowering your team to provide exceptional service. With this tool, businesses can not only streamline operations but also enhance customer satisfaction through timely and efficient responses.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Asana
No
HubSpot CRM
No
HubSpot Customer Platform
No
Jira
No
Notion
No
OfficeSpace Software
Yes
Okta
No
Onehouse
Yes
Salesforce
No
Slack
No
Integrations
Asana
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Jira
Yes
Notion
Yes
OfficeSpace Software
No
Okta
Yes
Onehouse
No
Salesforce
Yes
Slack
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$50 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Moveworks
Founded
2016
Country
United States
Website
www.moveworks.com/platform
Vendor Details
Company Name
Unthread
Country
United States
Website
unthread.io
Product Features
Artificial Intelligence
Chatbot
No
For Healthcare
No
For Sales
No
For eCommerce
No
Image Recognition
No
Machine Learning
No
Multi-Language
No
Natural Language Processing
No
Predictive Analytics
No
Process/Workflow Automation
No
Rules-Based Automation
No
Virtual Personal Assistant (VPA)
No
IT Service
Contract Management
No
IT Asset Management
No
Incident Management
No
Knowledge Management
No
Release Management
No
Self Service Portal
No
Service Catalog
No
Service Reporting
No
Ticket Management
No
Machine Learning
Deep Learning
No
ML Algorithm Library
No
Model Training
No
Natural Language Processing (NLP)
No
Predictive Modeling
No
Statistical / Mathematical Tools
No
Templates
No
Visualization
No
Natural Language Processing
Co-Reference Resolution
No
In-Database Text Analytics
No
Named Entity Recognition
No
Natural Language Generation (NLG)
No
Open Source Integrations
No
Parsing
No
Part-of-Speech Tagging
No
Sentence Segmentation
No
Stemming/Lemmatization
No
Tokenization
No