Compare Moneypenny vs. Tel-Us Call Center in 2025

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Description

Moneypenny is a leading provider of outsourced phone answering and customer service solutions. Offering round-the-clock call management, live chat, and omnichannel support, Moneypenny serves businesses of all sizes with customized plans. The service includes the innovative AI Receptionist, which uses generative AI to handle customer calls with a warm, conversational tone, understanding verbal cues and intents. Calls can be transferred to real human receptionists for more complex queries, ensuring a seamless experience. Whether you need call transfers, message taking, CRM integration, or bilingual receptionists, Moneypenny ensures seamless customer communication, empowering businesses to focus on growth and customer satisfaction without missing a call.

Description

Our services are available around the clock, all year long, delivering tailored solutions as a call center, virtual office, and live answering service for enterprises in every sector. As a leading messaging service, we cater to businesses nationwide. Just tell us your requirements, and we will create a customized solution that suits your needs. From a small office in the San Fernando Valley to a sprawling corporation in Northern California, our team of skilled agents is equipped to handle your incoming calls. With a courteous and well-trained operator ready to assist, you can have confidence that we will effectively capture leads, respond to inquiries, process orders, or simply relay messages. We aim to provide every caller with a personal yet professional experience whenever they reach out to us. Additionally, we take pride in offering bilingual answering services to better serve a diverse clientele. Our commitment is to ensure that every interaction reflects the high standards of your business.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Zapier

Explore All 1 Integration

Integrations

Zapier

Pricing Details

$56 per month (20% off deal)

Free Trial

Free Version

Pricing Details

No price information available.

Free Trial

Free Version

Deployment

Web-Based

On-Premises

iPhone App

iPad App

Android App

Windows

Mac

Linux

Chromebook

Deployment

Web-Based

On-Premises

iPhone App

iPad App

Android App

Windows

Mac

Linux

Chromebook

Customer Support

Business Hours

Live Rep (24/7)

Online Support

Customer Support

Business Hours

Live Rep (24/7)

Online Support

Types of Training

Training Docs

Webinars

Live Training (Online)

In Person

Types of Training

Training Docs

Webinars

Live Training (Online)

In Person

Vendor Details

Company Name

Moneypenny

Founded

2000

Country

United Kingdom

Website

www.moneypenny.com/us/

Vendor Details

Company Name

Tel-Us Call Center

Country

United States

Website

www.tel-us.com

Product Features

AI Voice Agents

Answering Services

The top receptionists in the United States adhere to your personalized script, guaranteeing that you won't overlook any calls while allowing you to focus on your core responsibilities.

Call Center

Our skilled receptionists handle your calls with the same professionalism as if they were part of your own team, delivering exceptional service to your customers around the clock.

Blended Call Center

Call Logging

Call Recording

Call Scripting

Campaign Management

Database

Escalation Management

IVR / Voice Recognition

Inbound Call Center

Manual Dialer

Outbound Call Center

Predictive Dialer

Progressive Dialer

Queue Management

Real-time Chat

Reporting/Analytics

Call Forwarding

Conduct your business from any location as our receptionists effortlessly direct crucial calls to you and your team whenever necessary.

Legal Answering

Our skilled and knowledgeable legal receptionists understand the nuances of representing your law firm effectively. They are dedicated to assisting you in reaching your business objectives by effectively managing inquiries and guaranteeing that your firm is consistently accessible to clients.

Live Chat

Our expert Live Chat representatives, supported by advanced technology, are dedicated to engaging with your web visitors and turning those interactions into loyal customers.

Canned Responses

Customizable Branding

Geo Targeting

Offline Form

Proactive Chat

Screen Sharing

Third Party Integration

Transfers / Routing

Website Visitor Tracking

Managed Live Chat

Our expertly trained Live Chat representatives, along with advanced technology, engage with your website visitors and turn their inquiries into loyal customers.

Virtual Receptionist

Experience the exceptional service of America's top virtual receptionists, who work around the clock as a flawless extension of your team. They are dedicated to handling inquiries and ensuring your customers leave with a smile.