Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Enhance the support experience for both customers and employees with a help desk software that can be set up in mere minutes and at a significantly reduced cost. Are you still relying on spreadsheets and emails to manage requests? Mojo Helpdesk consolidates everything into one intuitive platform. Reduce the volume of incoming requests by utilizing the integrated knowledge base. With Mojo, everything remains orderly, as tickets can be easily assigned and tagged. Thanks to Mojo's automation features, these processes can be handled seamlessly without manual intervention. Designed as a user-friendly cloud ticket tracking system, Mojo Helpdesk empowers organizations to deliver exceptional service to both employees and customers while keeping expenses low. Over a decade ago, Metadot, the company behind Mojo, recognized the need for a help desk solution that could provide our clients with personalized, engaging, and natural interactions. Unable to find a product that fulfilled our requirements, we took the initiative to create our own. Today, we're proud to offer this solution to organizations like yours, with thousands of businesses, from small teams to larger enterprises, relying on Mojo Helpdesk to efficiently assist their customers and staff every day. The platform's robust features make it an essential tool for any organization seeking to enhance their support operations.
Description
Introducing an award-winning digital ordering and restaurant management solution tailored for quick-service restaurants, casual dining establishments, pubs, cafes, virtual brands, and beyond. This comprehensive technology suite is designed to enhance your hospitality operations significantly. By crafting a digital ordering journey that amplifies your brand identity, you can take advantage of an award-winning user interface and unparalleled menu personalization, which have been shown to boost average transaction values by as much as 30%, while also fostering customer loyalty. Regain control over your restaurant's operations effortlessly; Vita Mojo’s complete restaurant system facilitates the taking, fulfilling, and management of orders across multiple channels, including delivery marketplaces, like never before. With a background in restaurant operations, we are acutely aware of the needs of hospitality businesses, which drove us to create the technology solution that we felt was missing in the market. Our platform is trusted by over 80 brands in thousands of locations, and it currently handles more than £100 million worth of transactions each month. In addition, our digital ordering system helps combat staffing shortages, allowing your team to concentrate on high-value tasks such as enhancing guest experiences. Ultimately, with Vita Mojo, you are not just adopting a system; you are embracing a transformative approach to restaurant management that paves the way for sustained growth and customer satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
Adyen
No
AuditShipment
Yes
Campaign Monitor
Yes
Chargebee
No
Deliverect
No
Deliveroo
No
Feed It Back
No
HubSpot Customer Platform
Yes
HubSpot Data Hub
Yes
LeadMaster
Yes
Integrations
Adyen
Yes
AuditShipment
No
Campaign Monitor
No
Chargebee
Yes
Deliverect
Yes
Deliveroo
Yes
Feed It Back
Yes
HubSpot Customer Platform
No
HubSpot Data Hub
No
LeadMaster
No
Pricing Details
$29 per user per month
Free Trial
Yes
Free Version
Yes
Pricing Details
Free
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Metadot
Founded
2006
Country
United States
Website
www.mojohelpdesk.com
Vendor Details
Company Name
Vita Mojo
Country
United Kingdom
Website
www.vitamojo.com
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Product Features
Online Ordering
Integrated Gift Cards
No
Menu / Product View
No
Mobile Ordering
No
Push Notifications
No
Reporting / Analytics
Yes
Rewards / Loyalty Program
No
Secure Payment Processing
No
Store Locator
No
White-Label
No
Restaurant Management
Billing & Invoicing
No
Built-in Accounting
Yes
Employee Management
No
Food Costing
No
Inventory Management
Yes
Kitchen Management
Yes
Menu Management
Yes
Payroll Management
No
Point of Sale (POS)
Yes
Reporting/Analytics
Yes
Reservations Management
No
Sales Tracking
No
Table Management
Yes
Wait List Management
No
Waitstaff Management
No