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Average Ratings 2 Ratings

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Description

Mintrics is the ultimate social media analytics dashboard with market and competitor intelligence. It allows brands, agencies, content creators, and marketers to see which videos are performing well and which aren’t and why. Mintrics allows you to analyze all your videos on YouTube and Facebook in one place. It connects to various APIs using users' tokens to collect data that isn't available publicly. It runs all calculations and displays unique metrics with historical information. Mintrics provides benchmarks, monthly reports and personalized recommendations, as metrics can be useless by themselves. First, at a page/channel-level to clearly show how a video is performing against others. Then, industry benchmarks that show performance compared to the competition. Mintrics Live Leaderboard allows you to track and group your competitors, as well as view market insights.

Description

Zendesk Explore offers businesses the analytics necessary to assess and enhance the overall customer experience effectively. Leveraging data is essential for crafting the optimal customer journey, and with Zendesk Explore, businesses can easily access crucial customer insights that foster a deeper comprehension of both their customers and operations. Customer support can take place across various platforms, such as email, chat, phone, and social media, making it essential to utilize an analytics tool that can adapt to these diverse environments. Explore seamlessly aggregates data from all channels, allowing you to monitor customer interactions with your brand while maintaining coherence in the analysis. The platform features built-in best practice dashboards and analyses, equipping teams of all sizes with the essential metrics needed to pursue their goals effectively. You can evaluate team performance, assess operational metrics, or gain insights into customer experiences, ensuring that no aspect is overlooked. Regardless of the specific needs, Explore provides a dedicated dashboard to fulfill them efficiently, empowering organizations to stay ahead in a competitive market.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Alhena No 
Campaign Monitor No 
Konnectify No 
Mailchimp No 
Okta No 
Simplesat No 
Slack No 
Sunshine Conversations No 
Zapier No 
Zendesk No 
Zendesk Chat No 
Zendesk Connect No 
Zendesk Gather No 
Zendesk Guide No 
Zendesk Sell No 
Zendesk Sunshine No 
Zendesk Talk No 

Integrations

Alhena Yes 
Campaign Monitor Yes 
Konnectify Yes 
Mailchimp Yes 
Okta Yes 
Simplesat Yes 
Slack Yes 
Sunshine Conversations Yes 
Zapier Yes 
Zendesk Yes 
Zendesk Chat Yes 
Zendesk Connect Yes 
Zendesk Gather Yes 
Zendesk Guide Yes 
Zendesk Sell Yes 
Zendesk Sunshine Yes 
Zendesk Talk Yes 

Pricing Details

$79
Social Networks Covered

Facebook + Youtube
Users

4 Team Members
Profiles

Up to 5 social accounts tracked
Analytics

80+ Metrics that help determine performance of own content
Cross Platform Comparison
Benchmarking

Industry + Previous Performance Benchmarking
Reporting

One Click "My Performance" Report (Peppermint)
-
-
-
-
Competitor Tracking

1 Custom List
Competitor Brand Level Leaderboard access
(1 Market | 1 Industry)
8 Metrics that help determine performance of competition
-
-
-
Notifications

-
Social Networks Covered

Historical Data : 3 Months
Social Networks Covered

1-on-1 product walkthrough
Live support within 72 hours
Free Trial Yes 
Free Version Yes 

Pricing Details

$9 per agent per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Mintrics

Founded

2015

Country

Dubai

Website

www.mintrics.com

Vendor Details

Company Name

Zendesk

Founded

2007

Country

United States

Website

www.zendesk.com/explore/

Product Features

Dashboard

Annotations No 
Data Source Integrations No 
Functions / Calculations No 
Interactive No 
KPIs No 
OLAP No 
Private Dashboards Yes 
Public Dashboards Yes 
Scorecards Yes 
Themes No 
Visual Analytics Yes 
Widgets No 

Data Visualization

Analytics Yes 
Content Management No 
Dashboard Creation Yes 
Filtered Views No 
OLAP No 
Relational Display No 
Simulation Models No 
Visual Discovery No 

Deep Learning

Convolutional Neural Networks No 
Document Classification No 
Image Segmentation No 
ML Algorithm Library No 
Model Training No 
Neural Network Modeling No 
Self-Learning No 
Visualization No 

Machine Learning

Deep Learning Yes 
ML Algorithm Library No 
Model Training Yes 
Natural Language Processing (NLP) No 
Predictive Modeling Yes 
Statistical / Mathematical Tools Yes 
Templates No 
Visualization Yes 

Predictive Analytics

AI / Machine Learning Yes 
Benchmarking Yes 
Data Blending No 
Data Mining No 
Demand Forecasting No 
For Education No 
For Healthcare No 
Modeling & Simulation No 
Sentiment Analysis No 

Reporting

Customizable Dashboard Yes 
Data Source Connectors No 
Drag & Drop No 
Drill Down No 
Email Reports No 
Financial Reports No 
Forecasting Yes 
Marketing Reports No 
OLAP No 
Report Export Yes 
Sales Reports No 
Scheduled / Automated Reports Yes 

Statistical Analysis

Analytics Yes 
Association Discovery Yes 
Compliance Tracking Yes 
File Management No 
File Storage Yes 
Forecasting No 
Multivariate Analysis No 
Regression Analysis No 
Statistical Process Control No 
Statistical Simulation Yes 
Survival Analysis No 
Time Series No 
Visualization Yes 

Video

Analytics Yes 
Brand Overlay No 
Bulk Uploading No 
Closed Captions No 
Mobile Screen Support No 
Privacy Options No 
Social Sharing No 
Video Looping No 
Video Streaming No 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Marketing Analytics

A/B Testing No 
Campaign Management No 
Channel Attribution No 
Customer Journey Mapping No 
Dashboard No 
Performance Metrics No 
Predictive Analytics No 
ROI Tracking No 
Social Media Metrics No 
Website Analytics No 

Predictive Analytics

AI / Machine Learning No 
Benchmarking No 
Data Blending No 
Data Mining No 
Demand Forecasting No 
For Education No 
For Healthcare No 
Modeling & Simulation No 
Sentiment Analysis No 

Reporting

Customizable Dashboard No 
Data Source Connectors No 
Drag & Drop No 
Drill Down No 
Email Reports No 
Financial Reports No 
Forecasting No 
Marketing Reports No 
OLAP No 
Report Export No 
Sales Reports No 
Scheduled / Automated Reports No 

Web Analytics

Campaign Management No 
Conversion Tracking No 
Form Analytics No 
Goal Tracking No 
Keyword Tracking No 
Multiple Site Management No 
Pageview Tracking No 
Referral Source Tracking No 
Site Search Tracking No 
Time on Site Tracking No 
User Interaction Tracking No 

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