Average Ratings 16 Ratings
Average Ratings 0 Ratings
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Description
Mint Service Desk software is the next-generation in ITSM Software. The main functionalities of Mint Service Desk include: – Incident Management – Asset Management – Customer Portal – Multi Channel Communication Dynamic attributes Chat communication Ticket types Custom views.
Description
Exceptional service goes beyond merely interacting with customers; it involves integrating customer support with various departments to swiftly and effectively tackle challenges. By enhancing your customer service process from inquiry to solution, you can streamline requests, anticipate potential issues, and create seamless experiences. Revolutionize your operations by equipping your workforce to swiftly and proactively meet customer demands. Address concerns by linking all segments of your organization together. Ensure efficient processes by automating tasks across departments, from front-end interactions to back-end operations. Smartly assign cases to the most suitable staff members while maintaining oversight throughout the entire case journey. Keep a close watch on service performance to detect issues early and inform affected customers promptly. Accelerate problem resolution by studying workflow patterns that can optimize automation and productivity. Implement automation for frequent customer queries, leverage an AI-driven chatbot for instant answers, and integrate self-service capabilities on any platform. These features not only enhance customer satisfaction but also adapt and grow alongside your business needs. Ultimately, a well-connected approach elevates service quality, fostering lasting customer relationships.
API Access
Has API
API Access
Has API
Integrations
3CLogic
COZYROC SSIS+ Suite
Docker
Exigence
Five9
Lansweeper
Microsoft Azure
RadiantOne
Robin by Atera
ScreenMeet
Integrations
3CLogic
COZYROC SSIS+ Suite
Docker
Exigence
Five9
Lansweeper
Microsoft Azure
RadiantOne
Robin by Atera
ScreenMeet
Pricing Details
$5/month/agent
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
OPGK Software
Country
Poland
Website
www.mintsd.com
Vendor Details
Company Name
ServiceNow
Founded
2004
Country
United States
Website
www.servicenow.com/products/customer-service-management.html
Product Features
Digital Asset Management
Asset Categorization
Asset Library
Asset Sharing
Brand Control
Customizable Branding
File Conversion
Metadata Management
Mobile App
Reporting/Analytics
Search Within Document
Search/Filter
Version Control
Watermarking
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Incident Management
Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
