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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Mindcat Inbox serves as a dedicated WhatsApp CRM tailored for real estate agencies, merging conversations from company numbers, website chats, and property inquiries into a collaborative workspace. Within this platform, agents can be designated to specific leads, while managers oversee lead ownership, interaction history, and response times for efficiency. The lead records are comprehensive, encompassing details such as listing sources, geographical areas, budgetary constraints, and fields pertinent to Trakheesi permits, Madmoun QR verifications, or Saudi REGA advertising licenses. Moreover, teams can utilize features like saved responses, labeling systems, follow-up reminders, sanctioned WhatsApp broadcast templates, and webhooks for streamlined communication. Accessibility is facilitated through a browser-based inbox that supports both English and a partially translated Arabic interface, designed with a right-to-left format. The service is available through shared hosting in the UAE, a dedicated hosted solution in either the UAE or Saudi Arabia, or through a customer's existing cloud infrastructure or servers. Additionally, during the setup process, Slack notifications and Salesforce lead synchronization can be integrated, while customized direct portal feeds are available for larger teams, ensuring tailored solutions for every client's needs. This comprehensive tool enhances collaboration and improves the efficiency of real estate operations.

Description

ReadyCall is an innovative cloud-based contact center and customer service solution tailored for businesses managing both phone and digital interactions. The platform enables seamless handling of incoming and outgoing calls, features interactive voice response (IVR) menus, organizes queues, implements skills-based routing, and provides functionalities like call recording, real-time monitoring, and detailed service reports. With integrated customer records and ticketing systems, teams can efficiently manage inquiries, maintain notes, and ensure proper follow-ups. A shared inbox consolidates communications from WhatsApp Business, website live chat, Instagram, and Messenger, streamlining agent workflows. Additionally, optional AI-driven voice and chat assistants are available to respond to customer inquiries, help with tasks such as scheduling or checking order statuses, and facilitate the transfer of conversations to human agents when necessary. Designed specifically for Saudi businesses, the platform features an Arabic, right-to-left interface, making it suitable for various industries, including e-commerce, healthcare, education, real estate, and services. Users can access the platform via a web browser, and a mobile application is also available; those opting for Enterprise plans have the option for private-cloud deployment or integration within their existing infrastructure. This comprehensive approach ensures that businesses can enhance their customer interaction capabilities while maintaining flexibility and scalability.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

No images available

Screenshots View All

No images available

Integrations

WhatsApp Yes 
Facebook Messenger No 
Instagram No 
Salesforce Yes 
Slack Yes 

Integrations

WhatsApp Yes 
Facebook Messenger Yes 
Instagram Yes 
Salesforce No 
Slack No 

Pricing Details

$24/user/month
Monthly per-agent plans are listed in AED for the UAE and SAR for Saudi Arabia, with a USD equivalent also shown. Higher tiers include more seats and features; minimum seat counts and one-time setup fees vary by tier. Shared hosting, a dedicated hosted copy, and customer-cloud/server deployment have different pricing. Annual prepayment is discounted; taxes and Meta charges may be additional.
Free Trial No 
Free Version No 

Pricing Details

SAR 39/user/month
Standalone CRM plans start at SAR 39 per user per month, with a three-user minimum; prices exclude 15% VAT. Call-center plans start at SAR 99 per user per month, also with a three-user minimum. Monthly subscriptions have no long-term commitment.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Mindcat Technology Consultants FZE

Founded

2022

Country

United Arab Emirates

Website

mindcat.ai

Vendor Details

Company Name

ReadyCall

Founded

2025

Country

Saudi Arabia

Website

readycall.net

Product Features

Real Estate CRM

Campaign Management No 
Client / Property Matching No 
Contact Management No 
Dashboard No 
Email Marketing No 
Interaction Tracking No 
Lead Management No 
Property Alerts No 
Referral Tracking No 
Segmentation No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

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