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Description
NMI Merchant Relationship Management (formerly IRIS CRM) is a platform purpose built for the payments industry, that helps banks, ISOs, ISVs and payment providers streamline and scale their merchant operations. From lead acquisition and underwriting to onboarding, support, and compliance, Merchant Relationship Management brings every part of the merchant lifecycle into one intelligent, automated ecosystem.
At its core are three integrated tools:
Merchant Central – A portfolio management hub that automates onboarding, residuals, and reporting.
ScanX – A risk assessment engine for KYC, KYB, and AML compliance.
MonitorX – Continuous monitoring that provides real-time oversight of merchant risk.
Together, they replace manual processes and fragmented systems with a unified, compliant workflow that helps teams work faster and smarter.
Unlike other CRMs, Merchant Relationship Management is built specifically for payments, with deep industry functionality and modular deployment options that integrate seamlessly into existing systems—or operate independently. It supports high-volume portfolios, reduces “not in good order” applications, and helps institutions maintain full control over branding with customizable, white-label interfaces.
Merchant Central takes the headache out of residuals management, saving you time, reducing errors and giving you full visibility into your portfolio. NMI’s automated residuals management helps ISOs , banks and payment providers streamline payouts, improve their agent reporting experience, and turn residuals into a reliable source of growth.
With MRM, organizations gain visibility across their merchant ecosystem, reduce operational burden, and improve retention by delivering faster, more transparent service to every merchant.
Description
Niftipay serves as a versatile payment gateway for online businesses that require the ability to accept card payments, cryptocurrencies, and stablecoins alongside their existing websites, ecommerce platforms, or custom solutions. The platform offers hosted checkout options and payment links, facilitating cryptocurrency transactions through convenient QR code flows. Merchants can easily integrate Niftipay with WooCommerce and PrestaShop using specialized plugins, or they can utilize the REST API and webhooks for custom integrations and payment processes. The dashboard designed for merchants grants them visibility into transaction statuses and settlement processes. Support for card payments includes major providers like Visa and Mastercard, while Apple Pay and Google Pay availability depends on both merchant compliance and device compatibility; cryptocurrency options encompass BTC, ETH, SOL, LTC, XRP, USDT, and USDC. Niftipay conducts thorough reviews of merchant applications, implementing Know Your Business (KYB) and compliance checks, and provides access to payment methods based on the configurations of the approved accounts. Merchants and Niftipay negotiate pricing structures and settlement terms on an individual basis, ensuring tailored solutions to meet specific business needs. Overall, Niftipay aims to streamline the payment process for merchants while providing a wide range of options to cater to diverse customer preferences.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Adobe Acrobat Sign
Yes
Hyperise
Yes
LiveChat
Yes
Microsoft Outlook
Yes
NMI Merchant Central
Yes
PrestaShop
No
Refold
Yes
WooCommerce
No
Zapier
Yes
Integrations
Adobe Acrobat Sign
No
Hyperise
No
LiveChat
No
Microsoft Outlook
No
NMI Merchant Central
No
PrestaShop
Yes
Refold
No
WooCommerce
Yes
Zapier
No
Pricing Details
$1,499 per month
Free Trial
No
Free Version
No
Pricing Details
Pricing and settlement terms are agreed individually for each merchant account following merchant review.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
NMI
Country
United States
Website
www.nmi.com/products/merchant-relationship-management/
Vendor Details
Company Name
Retailrus Limited
Country
Malta
Website
www.niftipay.com
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
Yes
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
Yes
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
Yes
Product Features
Payment Gateways
ACH / eCheck support
No
Buyer Authentication
No
Credit / Debit Support
No
Customer Information Storage
No
Fraud Prevention
No
Invoicing
No
Multi-Currency
No
PCI Compliance
No
Point-of-Sale (POS)
No
Recurring Billing / Subscriptions
No
Reporting / Analytics
No
