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Description
Enhance customer experiences both in physical locations and online, boost employee efficiency, drive increased revenue, and reveal valuable insights from in-store data using Mercaux’s Omnichannel and Unified Commerce Solutions. Our Composable Architecture empowers you to customize store transformations according to your vision, collaborate seamlessly with preferred systems, and implement changes swiftly. Provide your customers with a rapid, seamless, and adaptable checkout experience that outperforms traditional monolithic POS systems. Our comprehensive platform encompasses everything from Assisted Selling and Clienteling to Remote Selling via WhatsApp and the creation of a Universal Basket. Additionally, we offer In-store Self-Service Solutions featuring Basket Transfer and Checkout options, along with the ability to engage in Remote 1-to-1 Conversations with Store Associates. Track customer behavior from their initial interaction, through the creation of their shopping basket, all the way to the final purchase, while also monitoring Sales Associate activity and product interest funnels. Ultimately, this holistic approach ensures that both customers and staff benefit from a streamlined and engaging retail experience.
Description
Comerzzia serves as a versatile commerce platform designed to enhance the shopping experiences of retailers by providing a consistent and seamless interaction across various customer touchpoints, ultimately leading to increased engagement and higher sales figures. Catering to both food and non-food retailers, it is tailored to support cloud, mobile, social, and Internet of Things (IoT) functionalities that align with the diverse lifestyles of consumers. The platform's complete integration with the Order Management System (OMS) allows for a flexible and uninterrupted shopping journey across different channels. Additionally, it features Customer Relationship Management (CRM) capabilities linked to the Point of Sale (POS), facilitating personalized shopping interactions, cross-selling, assisted purchasing, and clienteling. A centralized process manager oversees the flow of information from the main office, ensuring all customer, product, and sales data is synchronized and readily accessible across various on and offline sales points. This comprehensive approach not only improves efficiency but also enhances the overall customer experience.
API Access
Has API
API Access
Has API
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Mercaux
Founded
2013
Country
United Kingdom
Website
mercaux.com
Vendor Details
Company Name
comerzzia
Founded
2010
Country
Spain
Website
www.comerzzia.com/portal/
Product Features
Retail Execution
AI / Image Recognition
Collaboration Tools
Data Collection
Inspection
Pricing / Placement Optimization
Product Education
Product Promotion Strategy
Retail Site Audit
Workforce Management
Product Features
Point of Sale
Barcode Scanning
Commission Management
Cryptocurrency Support
Customer Account Profiles
Discount Management
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management
eCommerce Integration
Retail Management
CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce