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Description
Mazoon ERP is a cloud-based enterprise resource planning solution crafted in Oman by Mazoon Design & Programming, a software firm boasting over a decade of expertise in developing business and accounting systems. This platform seamlessly integrates various functionalities, including accounting, financial reporting, inventory and warehouse management, sales and purchasing, electronic invoicing, point of sale, human resources and payroll, as well as customer management, all within a unified system. Designed with an Arabic-first approach, it features comprehensive right-to-left and left-to-right interfaces, ensures database isolation for each client, and offers tailored configurations for over twenty distinct industries, such as law firms, car rental services, property management, auto repair shops, private educational institutions, farms, laundries, chalets, and operators of Hajj and Umrah. Accessible entirely through a web browser without the need for installation, Mazoon ERP also provides users with an opportunity to explore its features through a free trial. By offering such a versatile solution, Mazoon ERP aims to cater to the diverse needs of businesses across various sectors.
Description
ReadyCall is an innovative cloud-based contact center and customer service solution tailored for businesses managing both phone and digital interactions. The platform enables seamless handling of incoming and outgoing calls, features interactive voice response (IVR) menus, organizes queues, implements skills-based routing, and provides functionalities like call recording, real-time monitoring, and detailed service reports. With integrated customer records and ticketing systems, teams can efficiently manage inquiries, maintain notes, and ensure proper follow-ups. A shared inbox consolidates communications from WhatsApp Business, website live chat, Instagram, and Messenger, streamlining agent workflows. Additionally, optional AI-driven voice and chat assistants are available to respond to customer inquiries, help with tasks such as scheduling or checking order statuses, and facilitate the transfer of conversations to human agents when necessary. Designed specifically for Saudi businesses, the platform features an Arabic, right-to-left interface, making it suitable for various industries, including e-commerce, healthcare, education, real estate, and services. Users can access the platform via a web browser, and a mobile application is also available; those opting for Enterprise plans have the option for private-cloud deployment or integration within their existing infrastructure. This comprehensive approach ensures that businesses can enhance their customer interaction capabilities while maintaining flexibility and scalability.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
Facebook Messenger
No
Instagram
No
WhatsApp
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
SAR 39/user/month
Standalone CRM plans start at SAR 39 per user per month, with a three-user minimum; prices exclude 15% VAT. Call-center plans start at SAR 99 per user per month, also with a three-user minimum. Monthly subscriptions have no long-term commitment.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Mazoon Design & Programming
Country
Oman
Website
mazoonerp.com
Vendor Details
Company Name
ReadyCall
Founded
2025
Country
Saudi Arabia
Website
readycall.net
Product Features
ERP
Accounting Integration
No
Accounting Management
No
CRM
No
Dashboard
No
Distribution Management
No
Enterprise Asset Management
No
Financial Management
No
HR Management
No
Inventory Management
No
Order Management
No
Project Management
No
Purchase Order Management
No
Purchasing
No
Reporting/Analytics
No
Sales Management
No
Supply Chain Management
No
Warehouse Management
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
