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Description
MAVOCO’s Connectivity Management Platform (CMP) stands out as the premier carrier-grade solution designed for connectivity service providers aiming to deliver IoT connectivity services in a competitive and lucrative manner. With the automation of all workflows essential for mobile network operators (MNOs) to develop, implement, and profit from IoT connectivity services, MAVOCO CMP transforms operational efficiency. Our comprehensive BSS stack is tailored to cater to the low ARPU/high-volume dynamics typical of the IoT sector, ensuring an optimized cost structure. The platform's multitenancy and overlay functionalities facilitate seamless interoperability among MNOs, allowing for network switching across various countries, which is especially beneficial for MNO groups and alliance partners seeking cost-effective solutions. Connectivity service providers, resellers, and enterprises can utilize a self-care interface for SIM ordering, activation, and a fully automated lifecycle management process. Additionally, real-time monitoring, alerting, and proactive maintenance contribute to significant reductions in operational expenses. Furthermore, enhanced self-care diagnostics and troubleshooting capabilities minimize customer support inquiries, ultimately leading to heightened customer satisfaction and loyalty. This comprehensive approach positions MAVOCO as a leader in the evolving IoT connectivity landscape.
Description
Enhance engagement while minimizing reactive measures by empowering your contact center to facilitate customer interactions across all channels. By integrating a unified interface for your agents, you can boost productivity and ensure your customers receive the level of support they deserve, whether through voice calls or messaging applications. Keep your customers well-informed and offer self-service options that allow them to resolve issues independently. When necessary, enable a smooth transition of conversations, maintaining full context, to live agents who can provide personalized assistance. Additionally, incorporate virtual customer agents into your service framework to handle routine inquiries, ensuring around-the-clock support. Design an IVR journey that allows customers to effortlessly switch to messaging channels, enabling them to self-serve or engage with agents whenever they prefer. Some inquiries demand immediate attention; therefore, it's crucial to identify high-priority and complex customer issues and quickly route them to agents for resolution. Since customer interactions can occur across various platforms, easily transition a chat discussion to a phone call or a video call for prompt assistance. By embracing these strategies, your contact center will not only enhance efficiency but also foster deeper connections with customers.
API Access
Has API
API Access
Has API
Integrations
Webex Campaign
Webex Connect
Webex Notify
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Mavoco
Country
Austria
Website
mavoco.com/for-csps/
Vendor Details
Company Name
Cisco
Founded
1984
Country
United States
Website
cpaas.webex.com/products/webex-engage
Product Features
Product Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail