Webex Engage Integrations

Send marketing campaigns via SMS, MMS and email. Multi-variate testing, A/B Testing, and real-time Feedback can maximize campaign performance. Create and manage unified customer profiles from data from different online and offline sources. Dynamic personalization allows you to adapt to changing customer behaviour. You can easily deliver tailored propositions. You can easily create and scale interactive, event-triggered or one-off campaigns that guide and prompt customers at every stage of their customer lifecycle. This will help you drive lifetime value. Your marketers will be empowered with DIY drag-and drop composers and journey builders. You can quickly learn, test, and iterate without having to rely on external agencies. Real-time dashboards and pre-configured reporting help you measure key marketing metrics. Use our Reports Wizard to create and share custom reports. Create and analyze segments quickly and convert data insights into ready-to-use audiences.

An API and low-code Communications Platform as a Service offering (CPaaS), designed to assist enterprises in reducing costs, simplifying their IT infrastructures, and accelerating their IT roadmaps. Drag-and-drop editor that allows you to quickly map and automate customer journeys is all it takes. To reduce the time it takes to bring new applications and journeys to market, shift to low-code development. To trigger customer communication flows, seamlessly consume events from existing systems. Integrate customer interactions with backend system to achieve end-to–end automation. You can easily test, deploy, and make iterative adjustments to flow in a secure, scalable serverless environment. Our extensive collection of communication APIs, SDKs, and SDKs allows you to engage customers using your preferred channels.

High-quality remote video interactions can be provided at any time, any place, and on any device. Secure video sessions between patients and their clinicians. Live video enables customer service agents to engage with customers and provide support. Facilitate effective collaboration between experts and field workers using video. Support appointment-driven and one-to-one video interactions in real-time. You can create a seamless experience by sending reminders and one-click invitations. End-to-end encryption ensures data security that is compliant with HIPAA and GDPR regulations. To provide complete audit trails, record sessions. Video that adapts to poor network conditions will guarantee a great experience. Automatically switch to audio to keep the conversation flowing without interruption. You can access assistance seamlessly across all devices, operating systems, browsers, and browsers. To connect with ease, there is no need to download or install any software.

You can reduce call volume and improve customer experience by delivering timely and relevant notifications. Webex Notify is designed for large-scale businesses with specific security and communication requirements. It manages notifications across email, voice, SMS, and voice. There are multiple templates, large contact lists and de-duping. Bulk sends across channels can also be done. You can control the type of messages that are sent to your organization, eliminating the risk and variability associated with free messaging. Pre-defined notification templates can be used across channels to prioritize which communications go first. Configure system-level permissions to limit access and control who can access them. To centrally control usage, label notifications against a cost center and assign cost center-level quotas.