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Description
MAVOCO’s Connectivity Management Platform (CMP) stands out as the premier carrier-grade solution designed for connectivity service providers aiming to deliver IoT connectivity services in a competitive and lucrative manner. With the automation of all workflows essential for mobile network operators (MNOs) to develop, implement, and profit from IoT connectivity services, MAVOCO CMP transforms operational efficiency. Our comprehensive BSS stack is tailored to cater to the low ARPU/high-volume dynamics typical of the IoT sector, ensuring an optimized cost structure. The platform's multitenancy and overlay functionalities facilitate seamless interoperability among MNOs, allowing for network switching across various countries, which is especially beneficial for MNO groups and alliance partners seeking cost-effective solutions. Connectivity service providers, resellers, and enterprises can utilize a self-care interface for SIM ordering, activation, and a fully automated lifecycle management process. Additionally, real-time monitoring, alerting, and proactive maintenance contribute to significant reductions in operational expenses. Furthermore, enhanced self-care diagnostics and troubleshooting capabilities minimize customer support inquiries, ultimately leading to heightened customer satisfaction and loyalty. This comprehensive approach positions MAVOCO as a leader in the evolving IoT connectivity landscape.
Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$55 - $75 /month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Mavoco
Country
Austria
Website
mavoco.com/for-csps/
Vendor Details
Company Name
Support Robotics
Founded
2017
Website
www.supportrobotics.com
Product Features
Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback