Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Mavlon develops artificial intelligence agents tailored for manufacturing teams, utilizing a singular engine capable of interpreting complex information that traditionally only seasoned engineers could manage, such as 2D engineering drawings, RFQ packages, and ERP insights.
The Inspection Agent is able to analyze technical drawings in formats like PDF or scans, annotates each characteristic, understands tolerances including ISO 2768 general tolerances and fit classifications, and produces a pre-filled AS9102 Form 3, a PPAP dimensional report, or a customized report template in mere minutes, significantly reducing the time required for such tasks.
In addition, the Estimating Agent processes incoming RFQ packages, assesses their feasibility based on your production data, and formulates quotes aligned with your specific pricing strategies, ensuring it does not create any arbitrary prices.
The Operations Agent consolidates ERP information, historical support data, and documentation into a single assistant, providing answers that reference their sources for transparency and reliability.
Currently deployed at notable companies such as Montanstahl Group in Switzerland, Omya Group, and Grimatec Systems in Romania, this solution is cloud-based, accessible through any browser, and requires no installation.
This innovative approach not only streamlines manufacturing processes but also enhances accuracy and efficiency across various operational stages.
Description
When clients present important inquiries to your business, they anticipate prompt and effective assistance, regardless of whether they are interacting with virtual agents. Knowledge Assist leverages the power of artificial intelligence and machine learning to enable contact center agents to address customer concerns swiftly, accurately, and reliably. This AI-enhanced knowledge base is seamlessly integrated into the desktops of contact center and virtual agents, ensuring that they have access to current, precise answers and guidance. Our solution assists agents in discerning the intent behind customer inquiries, delivering consistent responses across various channels, fostering trust, and enhancing customer interactions. Knowledge Assist empowers your contact center representatives with timely, relevant information by utilizing AI technology. It combines well-crafted responses, connects with pertinent data sources, and analyzes both internal and external websites and documents to establish a continually evolving knowledge repository that curates the most significant information. This continuous adaptation ensures that agents are always equipped with the best resources to assist customers effectively.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
Usage based
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Mavlon
Founded
2024
Country
United States
Website
mavlon.co
Vendor Details
Company Name
Verizon
Founded
1983
Country
United States
Website
www.verizon.com/business/products/contact-center-cx-solutions/customer-engagement/knowledge-assist/
Product Features
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal