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support

Description

Transforming Customer Engagement through Multimodal AI and Intelligent Interactions, Marketrix’s Twin Avatars harness cutting-edge emotional intelligence to perceive and react to customer feelings instantly, ensuring that interactions are both effective and compassionate. Our AI not only grasps the design of your website or product but also navigates users seamlessly through its layout, significantly improving their overall experience. By delivering intelligent, context-sensitive support at every juncture, we customize interactions based on user behavior. Additionally, we focus on recognizing customer emotions in the moment, allowing us to offer personalized and sympathetic replies. This careful crafting of dialogues ensures that each interaction maintains a tone that feels both natural and reassuring. Furthermore, our AI Avatars facilitate Co-browsing sessions with either AI or Human Agents, providing a versatile support system. Ultimately, this technology allows for a deeper understanding of your real-time traffic, steering efforts toward achieving immediate conversions. With these innovations, businesses can foster stronger relationships with their customers while driving success.

Description

Substrata employs artificial intelligence to provide real-time social awareness for business dealmakers. It aims to help users navigate complex interpersonal dynamics in sales, negotiations, and other business development contexts by detecting linguistic and behavioral cues. The goal is to provide insights into factors like office politics, hierarchies, perceptions, emotions, biases, attitudes, and power dynamics that can impact deal outcomes. Substrata is positioned as a valuable tool for a range of roles such as CEOs, founders, sales leaders, account executives, and dealmakers in investment banking, corporate development, and M&A. By revealing social and relational nuances, the technology seeks to complement professional expertise in navigating deals and relationships.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Gmail
Google Workspace

Integrations

Gmail
Google Workspace

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$29/month/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Marketrix.ai

Country

United States

Website

www.marketrix.ai/

Vendor Details

Company Name

Substrata

Founded

2019

Country

Israel, USA

Website

www.substrata.me

Product Features

Sales Enablement

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

Alternatives

Alternatives