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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Mark360 serves as a cloud-based platform for customer messaging and automation tailored specifically for businesses looking to connect with clients via WhatsApp and Instagram. It seamlessly integrates WhatsApp Business API campaigns, broadcasting capabilities, and scheduled messaging flows alongside a no-code chatbot builder, AI-driven agents, and streamlined customer journeys, all while providing a shared inbox for team interaction and human agent involvement. The platform’s Instagram functionalities facilitate automated responses for direct messages and comments, as well as commerce features that link to Shopify catalogs, enabling businesses to manage order updates, recover abandoned carts, and confirm cash-on-delivery transactions efficiently. Additionally, its compatibility with various business tools such as Google Sheets, Razorpay, and CRM systems ensures that teams can effectively manage customer engagements. Tailored for ecommerce and direct-to-consumer brands, as well as online retailers, service providers, educators, and marketing agencies, Mark360 empowers users to efficiently oversee marketing, sales, and customer support dialogues. Ultimately, Mark360 not only enhances customer interaction but also streamlines operational workflows for a diverse range of industries.

Description

SocialAPI serves as a comprehensive cloud solution for businesses utilizing WhatsApp for messaging, marketing, and customer support. It establishes a connection between enterprises and Meta’s WhatsApp Cloud API, enabling features like campaign broadcasts, template messaging, delivery tracking, and contact management. The platform includes a user-friendly visual no-code flow builder that facilitates automated responses and conversational workflows. Additionally, a collaborative team inbox allows multiple agents to manage conversations efficiently with features for routing and internal communication. SocialAPI also provides capabilities for scheduling campaigns, segmenting audiences, deploying AI chatbot automations, and accessing detailed analytics, while offering webhooks and a REST API complete with developer documentation. Businesses leverage this platform for various purposes, including promotions, notifications regarding orders and shipping, reminders for appointments, lead follow-ups, and support across sectors such as e-commerce, healthcare, education, and real estate. Furthermore, it’s important to note that while Meta conversation charges are billed at Meta’s rates, SocialAPI does not impose any additional markup on those costs. This ensures transparency and fairness for businesses using the service.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

No images available

Screenshots View All

No images available

Integrations

Razorpay Yes 
Shopify Yes 
Stripe Yes 
WhatsApp No 

Integrations

Razorpay No 
Shopify No 
Stripe No 
WhatsApp Yes 

Pricing Details

$19/month
Free plan available. Paid plans start at $19/month or $205/year; a higher plan is $99/month or $1,069/year. Recurring and usage-based charges are billed every 30 days; additional charges may apply.
Free Trial Yes 
Free Version Yes 

Pricing Details

₹299/30 days
The Starter plan is ₹299 per 30 days as an introductory offer (regular price ₹399). Growth is ₹1,499 per 30 days (regular price ₹1,999), and Ultimate is ₹3,749 per 30 days (regular price ₹4,999). A 3-day free trial is available. Meta conversation fees are billed separately at Meta rates; SocialAPI states it adds no markup.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Mark360

Founded

2024

Country

India

Website

mark360.ai

Vendor Details

Company Name

Zivaan Solutions

Founded

2009

Country

India

Website

social.zivaansolutions.com

Product Features

WhatsApp Marketing

API No 
Alerts No 
Autoresponder No 
Bulk Messaging No 
Campaign Management No 
Contact Management No 
Multi-Language Support No 
Reporting / Analytics No 

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

WhatsApp Marketing

API No 
Alerts No 
Autoresponder No 
Bulk Messaging No 
Campaign Management No 
Contact Management No 
Multi-Language Support No 
Reporting / Analytics No 

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