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Average Ratings 4 Ratings

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design
support

Description

Enable secure remote access for privileged sessions by centralizing, safeguarding, and overseeing remote connections that grant privileged access to essential business systems. This tailored privileged session management solution is designed specifically for enterprises. To maintain productivity, it is crucial for businesses to allow authorized personnel to access vital systems from any location and at any hour. However, providing such access to remote privileged users introduces significant security and privacy risks, and traditional solutions, like VPNs, often fall short due to their lack of flexibility. What contemporary enterprises require is a robust solution that facilitates direct access to every element of their infrastructure, whether in public or private clouds, while implementing detailed access controls, monitoring and recording all activities, along with offering real-time oversight of each privileged session. With ManageEngine Access Manager Plus, organizations can efficiently manage and secure their privileged session access through an intuitive web-based platform. This not only enhances security but also streamlines operational workflows, ensuring that businesses can operate smoothly while maintaining stringent access controls.

Description

Splashtop Remote Support is a secure remote support and remote access platform built for IT professionals, help desks, managed service providers, and businesses that need fast and reliable device support across multiple operating systems. The platform enables technicians to remotely access and control Windows, Mac, Linux, iOS, and Android devices through attended and unattended support sessions using session codes or managed device access. Splashtop offers a wide range of remote support features including remote desktop control, in-session chat, voice communication, reboot and reconnect functionality, admin privilege elevation, background system tools, and multi-technician collaboration within the same support session. The platform also includes integrations with leading PSA ticketing and IT service management systems such as Zendesk, Jira, Freshservice, Freshdesk, Spiceworks, and Microsoft Teams to streamline support workflows and improve operational efficiency. Splashtop’s Autonomous Endpoint Management add-on allows organizations to automate patch management, monitor endpoint health, deploy software updates, track hardware and software inventory, and proactively manage vulnerabilities across connected devices. Security is a major focus of the platform, with features including end-to-end encryption, two-factor authentication, endpoint MFA, session audit logging, SOC 2 and SOC 3 certified infrastructure, and compliance with standards such as ISO/IEC 27001 and GDPR. The platform supports flexible licensing models for both remote workers needing access to work computers and IT teams managing large-scale support operations.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Jira Yes 
ServiceNow Yes 
Acronis Cyber Protect No 
Active Directory No 
Atera No 
Check Point Infinity Yes 
Cisco Duo Yes 
DNSWatch Yes 
Freshservice No 
Naverisk RMM & PSA No 
Nexpose Yes 
NinjaOne No 
Nucleus Yes 
Okta Yes 
Spiceworks Network Monitor No 
Syncro No 
ThreatSync Yes 
Zendesk No 

Integrations

Jira Yes 
ServiceNow Yes 
Acronis Cyber Protect Yes 
Active Directory Yes 
Atera Yes 
Check Point Infinity No 
Cisco Duo No 
DNSWatch No 
Freshservice Yes 
Naverisk RMM & PSA Yes 
Nexpose No 
NinjaOne Yes 
Nucleus No 
Okta No 
Spiceworks Network Monitor Yes 
Syncro Yes 
ThreatSync No 
Zendesk Yes 

Pricing Details

$495 per year
Free Trial Yes 
Free Version Yes 

Pricing Details

$40/month for 25 computers
Splashtop Remote Support Premium starts at $40/month for 25 computers with unlimited technicians and secondary remote access users. Additional plans available up to 5,000+ computers as low as $0.10 per computer per month. Most plans billed annually. NEW option to pay monthly.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

ManageEngine

Country

India

Website

www.manageengine.com/privileged-session-management/

Vendor Details

Company Name

Splashtop

Founded

2006

Country

United States

Website

www.splashtop.com/products/remote-support

Product Features

Privileged Access Management

Application Access Control No 
Behavioral Analytics No 
Credential Management No 
Endpoint Management No 
For MSPs No 
Granular Access Controls Yes 
Least Privilege Yes 
Multifactor Authentication Yes 
Password Management No 
Policy Management No 
Remote Access Management Yes 
Threat Intelligence No 
User Activity Monitoring Yes 

Remote Support

Diagnostic Tools No 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control No 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

Product Features

Endpoint Protection

Activity Log Yes 
Antivirus Yes 
Application Security Yes 
Behavioral Analytics No 
Device Management Yes 
Encryption No 
Signature Matching No 
Web Threat Management Yes 
Whitelisting / Blacklisting No 

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk No 
Issue Management No 
Live Chat No 
Patch Management Yes 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access Yes 
Remote Systems Monitoring Yes 
Scheduling Yes 

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback No 

RMM

Deployment Management Yes 
For MSPs Yes 
IT Asset Management Yes 
Mobile Access Yes 
Network Monitoring No 
Patch Management No 
Real-time Alerts Yes 
Remediation Management No 

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