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Average Ratings 0 Ratings
Description
The Magic EDI service platform serves as a centralized solution aimed at streamlining B2B data exchanges with trading partners, thereby improving efficiency, precision, and responsiveness. It accommodates an extensive variety of EDI messages and transport protocols, allowing for smooth integration with different systems. Featuring a one-to-many architecture, the platform permits a single connection for each business process, irrespective of the number of partners involved, which simplifies both deployment and maintenance. With an impressive catalog of over 10,000 preconfigured EDI partner profiles and more than 100 certified connectors to key internal business systems like SAP, Salesforce, SugarCRM, and JD Edwards, the Magic EDI platform enables quick digital connectivity. Furthermore, it includes a self-service onboarding portal for partners, which helps minimize both setup costs and time. The platform also guarantees comprehensive visibility into every EDI transaction, automates supplier updates through standardized EDI messages, and integrates seamlessly with freight management systems, enhancing overall operational efficiency. This advanced solution ultimately empowers businesses to focus more on their core activities rather than on the complexities of data exchange.
Description
Everything you require to deliver exceptional customer experiences is right at your fingertips. Picture a scenario where every customer service request is addressed swiftly and efficiently, eliminating the chances of miscommunication or the hassle of locating past transactions. Sugar Serve provides all the tools necessary to forge remarkable customer interactions, from straightforward dashboards to comprehensive self-service options. You will always be equipped to meet your customers' needs at any time, regardless of the issue at hand. Many businesses today invest considerable resources to attract leads and secure sales, only to witness those relationships deteriorate due to poor customer service. With Sugar Serve, maintaining customer satisfaction and loyalty becomes a seamless process. This customer support platform is designed with the essential features that service agents value most, ensuring you have immediate access to the vital insights required. Moreover, SugarLive integrates the benefits of omnichannel customer interactions into Sugar Serve, all within a unified service experience. Ultimately, the combination of these tools empowers businesses to not only retain customers but also enhance their overall satisfaction.
API Access
Has API
API Access
Has API
Integrations
SugarCRM
Amazon Connect
Google Cloud Platform
IBM Cloud
JD Edwards EnterpriseOne
Microsoft Dynamics 365
Microsoft SharePoint
Oracle Cloud Infrastructure
RT Telephony
SAP Cloud Platform
Integrations
SugarCRM
Amazon Connect
Google Cloud Platform
IBM Cloud
JD Edwards EnterpriseOne
Microsoft Dynamics 365
Microsoft SharePoint
Oracle Cloud Infrastructure
RT Telephony
SAP Cloud Platform
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$80 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Magic Software Enterprises
Founded
1983
Country
United States
Website
www.magicsoftware.com/magic-edi-service-platform/
Vendor Details
Company Name
SugarCRM
Founded
2004
Country
United States
Website
www.sugarcrm.com/solutions/sugar-serve/
Product Features
EDI
AS2 Applications
AS2 Specification Compliance
Archiving & Retention
Certificate Management
Configuration Data Searching
Data Format Translator
Flexible Licensing
Full Logging
Labeling
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal