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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The Magic EDI service platform serves as a centralized solution aimed at streamlining B2B data exchanges with trading partners, thereby improving efficiency, precision, and responsiveness. It accommodates an extensive variety of EDI messages and transport protocols, allowing for smooth integration with different systems. Featuring a one-to-many architecture, the platform permits a single connection for each business process, irrespective of the number of partners involved, which simplifies both deployment and maintenance. With an impressive catalog of over 10,000 preconfigured EDI partner profiles and more than 100 certified connectors to key internal business systems like SAP, Salesforce, SugarCRM, and JD Edwards, the Magic EDI platform enables quick digital connectivity. Furthermore, it includes a self-service onboarding portal for partners, which helps minimize both setup costs and time. The platform also guarantees comprehensive visibility into every EDI transaction, automates supplier updates through standardized EDI messages, and integrates seamlessly with freight management systems, enhancing overall operational efficiency. This advanced solution ultimately empowers businesses to focus more on their core activities rather than on the complexities of data exchange.

Description

Everything you require to deliver exceptional customer experiences is right at your fingertips. Picture a scenario where every customer service request is addressed swiftly and efficiently, eliminating the chances of miscommunication or the hassle of locating past transactions. Sugar Serve provides all the tools necessary to forge remarkable customer interactions, from straightforward dashboards to comprehensive self-service options. You will always be equipped to meet your customers' needs at any time, regardless of the issue at hand. Many businesses today invest considerable resources to attract leads and secure sales, only to witness those relationships deteriorate due to poor customer service. With Sugar Serve, maintaining customer satisfaction and loyalty becomes a seamless process. This customer support platform is designed with the essential features that service agents value most, ensuring you have immediate access to the vital insights required. Moreover, SugarLive integrates the benefits of omnichannel customer interactions into Sugar Serve, all within a unified service experience. Ultimately, the combination of these tools empowers businesses to not only retain customers but also enhance their overall satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

SugarCRM
Amazon Connect
Google Cloud Platform
IBM Cloud
JD Edwards EnterpriseOne
Microsoft Dynamics 365
Microsoft SharePoint
Oracle Cloud Infrastructure
RT Telephony
SAP Cloud Platform
SYSPRO ERP
Sage 100
Salesforce
ServiceMax
Sugar Sell

Integrations

SugarCRM
Amazon Connect
Google Cloud Platform
IBM Cloud
JD Edwards EnterpriseOne
Microsoft Dynamics 365
Microsoft SharePoint
Oracle Cloud Infrastructure
RT Telephony
SAP Cloud Platform
SYSPRO ERP
Sage 100
Salesforce
ServiceMax
Sugar Sell

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$80 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Magic Software Enterprises

Founded

1983

Country

United States

Website

www.magicsoftware.com/magic-edi-service-platform/

Vendor Details

Company Name

SugarCRM

Founded

2004

Country

United States

Website

www.sugarcrm.com/solutions/sugar-serve/

Product Features

EDI

AS2 Applications
AS2 Specification Compliance
Archiving & Retention
Certificate Management
Configuration Data Searching
Data Format Translator
Flexible Licensing
Full Logging
Labeling

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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