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features
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support

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Description

MadCap Syndicate is a unified content delivery and governance platform designed to distribute enterprise knowledge across multiple digital channels. The system enables organizations to manage documentation, training materials, and multimedia content from a single centralized source. With one-click publishing, teams can instantly distribute content to websites, learning platforms, customer portals, and AI-powered systems. Native API integrations allow seamless connections with enterprise tools such as CRM systems, chatbots, and knowledge platforms. Syndicate supports numerous content formats, eliminating the need for manual conversions or third-party distribution tools. The platform also includes AI-driven semantic search capabilities that help users locate relevant content more quickly. Real-time analytics dashboards track engagement, search trends, and content performance. Governance tools allow teams to control permissions, lifecycle stages, and compliance requirements. This ensures that organizations maintain accurate and up-to-date content across every channel. By automating distribution and enabling intelligent search, MadCap Syndicate helps enterprises scale content delivery for modern digital ecosystems.

Description

The NewgenONE Content Services Platform (CSP) empowers organizations to manage the enterprise-wide lifecycle of content, from origination to disposition. By connecting content with processes and business context, it enables enterprises to digitize operations, break down silos, and drive faster, smarter decisions. Equipped with intelligent capture tools, the platform consolidates information into a secure, centralized repository and makes it accessible across content-centric workflows via web, mobile, and cloud, enabling a highly connected digital workplace. NewgenONE CSP harnesses generative AI to turn static documents into dynamic knowledge assets—auto-classifying content, summarizing documents, enriching metadata, enabling NLP-based search, and offering natural language Q&A for instant insights. With embedded enterprise-grade security, role-based access, audit trails, encryption, and digital rights management on a cloud-native, mobile-ready architecture, NewgenONE CSP delivers a flexible, secure, and scalable foundation.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Absorb LMS Yes 
Acrolinx Yes 
Cornerstone LMS Yes 
Cornerstone Saba Yes 
Degreed Yes 
EdCast Yes 
MadCap Flare Yes 
Moodle Yes 
SAP SuccessFactors Learning Yes 
Schoox Yes 
SparkLearn Yes 
Workato Yes 

Integrations

Absorb LMS No 
Acrolinx No 
Cornerstone LMS No 
Cornerstone Saba No 
Degreed No 
EdCast No 
MadCap Flare No 
Moodle No 
SAP SuccessFactors Learning No 
Schoox No 
SparkLearn No 
Workato No 

Pricing Details

Contact Us for Custom Quote.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

MadCap Software

Founded

2005

Country

United States

Website

www.madcapsoftware.com/products/syndicate/

Vendor Details

Company Name

Newgen Software

Founded

1992

Country

United States

Website

newgensoft.com/platform/content-services-platform/

Product Features

Content Management

Audio Content No 
Customizable Templates No 
Document Indexing No 
E-forms No 
Full Text Search No 
Image Editor No 
SEO Management No 
Text Editor No 
Version Control No 
Video Content No 
Website Management No 

Course Authoring

Content Import / Export No 
Course Publishing No 
Gamification No 
Instructor-Led Courses No 
Interactive Content No 
PowerPoint Conversion No 
Self-Paced Courses No 
Storyboarding No 
Template Management No 
Test / Quiz Creation No 
Video Management No 

eLearning Authoring Tools

Content Import / Export Yes 
Course Publishing Yes 
Gamification No 
Instructor-Led Courses Yes 
Interactive Content Yes 
PowerPoint Conversion Yes 
Self-Paced Courses Yes 
Storyboarding Yes 
Template Management Yes 
Test / Quiz Creation Yes 
Video Management Yes 

Enterprise Content Management (ECM)

Archiving & Retention No 
Collaboration Tools No 
Content Lifecycle Management No 
Digital Asset Management No 
Document Management No 
Electronic Signature No 
Information Governance No 
Mobile Access No 
Search No 
Version Control No 
Workflow Management No 

Learning Experience Platforms

Built-in Course Authoring No 
Content Sharing No 
Employee Portal No 
Gamification No 
Microlearning No 
Mobile Learning No 
Multi-User Collaboration No 
Recommendations No 
Reporting/Analytics No 
Self-Service Content Curation No 
Social Learning No 
Third Party Course Library No 

Learning Management Systems (LMS)

Academic / Education Yes 
Asynchronous Learning Yes 
Blended Learning Yes 
Built-In Course Authoring Yes 
Corporate / Business Yes 
Customizable No 
Gamification No 
Learner Portal Yes 
Mobile Learning Yes 
Open Source No 
SCORM Compliance Yes 
Synchronous Learning Yes 
Video Conferencing No 
eCommerce No 
eLearning Companies Yes 

Training

Academic / Education Yes 
Asynchronous Learning Yes 
Blended Learning Yes 
Built-In Course Authoring Yes 
Built-in LMS No 
Certification Management No 
Corporate / Business Yes 
Learner Portal Yes 
Mobile Learning Yes 
Simulation No 
Synchronous Learning Yes 
Training Companies Yes 
eCommerce No 

Product Features

Content Collaboration

Client Portal No 
Cloud Storage No 
Digital Asset Management No 
Document Creation / Editing No 
Document Management No 
Electronic Signature No 
Feedback Management No 
File Sharing No 
Messaging / Discussion No 
Real-Time / Interactive Editing No 
Roles / Permissions No 
Search No 
Version Control No 
Video / Image Editing No 
Workflow / Approval Process No 

Content Management

Audio Content No 
Customizable Templates No 
Document Indexing No 
E-forms No 
Full Text Search No 
Image Editor No 
SEO Management No 
Text Editor No 
Version Control No 
Video Content No 
Website Management No 

Enterprise Content Management (ECM)

Archiving & Retention No 
Collaboration Tools No 
Content Lifecycle Management No 
Digital Asset Management No 
Document Management No 
Electronic Signature No 
Information Governance No 
Mobile Access No 
Search No 
Version Control No 
Workflow Management No 

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