Average Ratings 1 Rating

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

MadCap Flare is a comprehensive platform for technical writing, documentation management, and multi-channel publishing. It enables teams to create structured content that can be reused across documentation, help systems, websites, and printed materials. The platform supports importing existing content from a wide range of legacy tools, automatically converting files into reusable topics. With its XML foundation, Flare allows authors to manage modular content that can be assembled dynamically into different outputs. Built-in workflows support content authoring, review, localization, and publishing in one integrated system. This structure reduces duplication and simplifies the management of large documentation projects. Flare also provides advanced delivery flexibility, allowing organizations to publish responsive content across digital and print channels. Localization features help streamline translation workflows while reducing global publishing costs. Its machine-readable content structure makes documentation easier for search engines and AI systems to understand and process. By combining structured authoring with scalable publishing, MadCap Flare helps organizations modernize their technical documentation processes.

Description

Facilitate self-service and personalized content at key points along the customer journey. Transform technical content that you already have into a great self-service experience. Customers need personalized, relevant, and easy-to find answers in your documentation portal, community or support site. Remote workers can benefit from real-time guidance that analyses each case and recommends relevant technical content. Enhance your product's value and customer experience by understanding where friction is occurring and how customers interact with your content. Zoomin seamlessly integrates with many of the most popular platforms and tools, providing a scalable solution that provides your customers with the answers they need, without requiring you to change your workflow.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

MadCap IXIA CCMS
Adobe Analytics
Gears
GitHub
GitLab
Google Analytics
Jira
Jive
MadCap Syndicate
Oracle Cloud CX
Oracle Taleo
Paligo
PushFeedback
Salesforce
Salesforce Agentforce Service
Salesforce Experience Cloud
SearchUnify
ServiceNow
XDocs DITA CCMS
Zendesk

Integrations

MadCap IXIA CCMS
Adobe Analytics
Gears
GitHub
GitLab
Google Analytics
Jira
Jive
MadCap Syndicate
Oracle Cloud CX
Oracle Taleo
Paligo
PushFeedback
Salesforce
Salesforce Agentforce Service
Salesforce Experience Cloud
SearchUnify
ServiceNow
XDocs DITA CCMS
Zendesk

Pricing Details

$1799 Perpetual License
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

MadCap Software

Founded

2005

Country

United States

Website

www.madcapsoftware.com

Vendor Details

Company Name

Zoomin Software

Founded

2015

Country

United States

Website

www.zoominsoftware.com

Product Features

Course Authoring

Content Import / Export
Course Publishing
Gamification
Instructor-Led Courses
Interactive Content
PowerPoint Conversion
Self-Paced Courses
Storyboarding
Template Management
Test / Quiz Creation
Video Management

eLearning Authoring Tools

Content Import / Export
Course Publishing
Gamification
Instructor-Led Courses
Interactive Content
PowerPoint Conversion
Self-Paced Courses
Storyboarding
Template Management
Test / Quiz Creation
Video Management

Help Authoring Tools

Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control

Software Documentation

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support

Training

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Software Documentation

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support

Alternatives

Archbee Reviews

Archbee

AiurLabs

Alternatives

MadCap Flare Online Reviews

MadCap Flare Online

MadCap Software
Enghouse eKMS Reviews

Enghouse eKMS

Enghouse Interactive