Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
A Business Intelligence platform that seamlessly operates with massively parallel databases designed for data visualization, operational analytics, as well as tracking and reporting capabilities. MPP BI creates a comprehensive pathway to access your business data efficiently. It ensures that all necessary information from various data sources is prepared, cleaned, and consolidated, making it readily available for your tasks. With a diverse array of integration options, the platform is versatile and adaptable to your needs. The processing capabilities are extensive, allowing for limitless combinations of different data types, processing techniques, and update frequencies. For visualization, the platform offers an abundance of fundamental data visuals, along with features like drilling down, ratings, and other user-friendly tools that enhance decision-making. Collaboration is made easy with interactive presentations, analytics that can be natively embedded in your corporate portal, and straightforward data export functionalities. Additionally, the platform includes robust text analytics that uncover significant insights from your text data. Built on top of the MPP BI framework, our fast and scalable text analytical engine, MPP NLP, offers features such as text filtering and both rule-based and machine learning classification, ensuring your data analysis is as effective as possible. By integrating these capabilities, businesses can gain a deeper understanding of their data landscape and make more informed decisions.
Description
Businesses understand that enhancing the customer experience is essential for establishing brand success and fostering customer loyalty. However, effectively overseeing this experience has grown increasingly intricate. With an abundance of survey data and customer information, alongside the necessary technical integrations and organizational processes, companies require a robust software solution at the core of their operations. Our clients depend on the eTouchPoint platform to deliver valuable insights that facilitate the monitoring and refinement of the customer experience. By integrating dashboard and employee-specific reporting, text analytics, and closed-loop alerting features with an industry-leading data collection platform, eTouchPoint equips CX professionals with a holistic toolkit for engaging customers, empowering employees, and navigating the multifaceted CX landscape. Additionally, we provide unlimited support for a variety of multi-channel survey efforts, encompassing call centers, field services, retail, B2B, employee interactions, and online platforms. This comprehensive approach ensures that businesses can effectively address the ever-evolving demands of their customers.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$10 per user, per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
MPP Insights
Founded
2022
Country
United States
Website
mppbi.com
Vendor Details
Company Name
eTouchPoint
Founded
1999
Country
United States
Website
www.etouchpoint.com
Product Features
Business Intelligence
Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics
Data Visualization
Analytics
Content Management
Dashboard Creation
Filtered Views
OLAP
Relational Display
Simulation Models
Visual Discovery
Product Features
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management