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ease
features
design
support

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Description

Your team relies heavily on email, but your workflows shouldn't have to. Lumen is designed for process leaders who still manage tasks through email. Each request is assigned to a specific owner, complete with a Service Level Agreement (SLA) and real-time cycle time monitoring, ensuring that work doesn't get stuck in inboxes. It caters specifically to operations teams within companies that have 40 to 200 employees. When information, SLAs, and responsibilities are scattered across various emails, it leads to delays, unnecessary rework, and potential compliance issues. With Lumen, process owners have a centralized, multilingual platform to oversee their workflows: they can easily track who is responsible for each task, confirm whether deadlines are being met, and understand the actual time taken for each process. We offer early access, and we will set up your initial process at no cost. Our pricing tiers include Starter at $29 per user per month, Professional at $79 per user per month, and custom solutions for Enterprise-level needs, ensuring that you can find the right fit for your organization.

Description

Companies can provide a pleasant customer experience using voice biometrics authentication without compromising security. LumenVox Voice Biometrics technology screens customers through comparing input voice audio with a collection voice samples ("voiceprints") that have been verified authentic or fraudulent. Each voice is unique, just like a fingerprint. Voice Biometric Authentication is an effective way to verify identity. LumenVox's flexible Voice Biometrics technology is available in any method that you choose. This gives organizations the ability create a seamless and secure process for verifying customers. LumenVox Voice Biometrics creates a better user experience and reduces operational costs. It also strengthens security. Liveness detection is an additional layer of security.

API Access

Has API

API Access

Has API

Screenshots View All

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Screenshots View All

Integrations

Avaya Aura

Integrations

Avaya Aura

Pricing Details

$29/user/month
Free Trial
Free Version

Pricing Details

Contact us for pricing
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Lumen

Country

Europe

Website

lumen.run

Vendor Details

Company Name

LumenVox

Founded

2001

Country

United States

Website

www.lumenvox.com

Product Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

Alternatives

Alternatives