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features
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support

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Description

The Capillary Loyalty+ platform enables brands to effectively maintain a strong relationship with their most valuable customers by offering them personalized rewards that are highly contextual. This versatile omnichannel platform accommodates both transactional and behavioral interactions across various channels, enhancing the potential for repeat sales through an individualized loyalty program software. By promoting brand loyalty, it ensures that current customers return by intelligently incentivizing them for their preferred behaviors through a comprehensive loyalty program. Capillary Loyalty Software provides brands with the tools to cultivate their top customers by delivering tailored rewards that meet individual needs. With its capability to support activities across multiple touchpoints such as in-store, eCommerce, mobile websites, and apps, it also features custom reporting and visual dashboards. These tools allow for the analysis of customer base health, identification of at-risk customers, and a consolidated view of purchasing trends, ultimately fostering deeper insights into consumer behavior. Additionally, the platform's advanced analytics empower brands to refine their strategies and enhance customer engagement further.

Description

Customer experience insights can be found in every interaction with your company. Unstructured feedback is received in all communication channels, including phone calls, chat sessions and emails. Topbox's omnichannel analysis platform allows companies to quickly identify issues that can impact sales, customer satisfaction, product costs, and customer churn. Topbox's powerful aggregation and normalization, redactions, sentiment analysis, rule based and AI-driven class models provide actionable insights for clients without the need for expensive professional services. Topbox will help you unlock the insights in your customer interactions with Topbox.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Apptentive No 
Bazaarvoice No 
Facebook No 
Five9 No 
Instagram No 
LivePerson No 
Medallia No 
NiCE CXone Mpower No 
Oracle Sales No 
Oreka TR No 
Qualtrics Customer Experience No 
Quiq No 
Reddit No 
Stella Connect No 
X (Twitter) No 

Integrations

Apptentive Yes 
Bazaarvoice Yes 
Facebook Yes 
Five9 Yes 
Instagram Yes 
LivePerson Yes 
Medallia Yes 
NiCE CXone Mpower Yes 
Oracle Sales Yes 
Oreka TR Yes 
Qualtrics Customer Experience Yes 
Quiq Yes 
Reddit Yes 
Stella Connect Yes 
X (Twitter) Yes 

Pricing Details

$25,000 per year
Free Trial No 
Free Version No 

Pricing Details

Consumption-based model, based on the number of customer interactions that are processed annually
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Capillary Technologies

Founded

2008

Country

Singapore

Website

www.capillarytech.com/products/loyalty-plus/

Vendor Details

Company Name

Topbox, Inc.

Country

United States

Website

topbox.io

Product Features

Customer Loyalty

CRM Yes 
Corporate Memberships Yes 
Customer Activity Tracking Yes 
Discount Management Yes 
Gift Card System Yes 
Loyalty Card System Yes 
Member Portal Yes 
Membership Management Yes 
No-Card Loyalty System Yes 
Referral Tracking Yes 
Rewards Management Yes 

Product Features

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Alternatives

Alternatives

The 360 Platform Reviews

The 360 Platform

360Incentives.com