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support

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Description

Managing a local business can be quite challenging. With LOCALBOSS, we take the hassle out of Google reviews tracking, eliminating the need for cumbersome rating calculators or spreadsheets to monitor your rating trends and capitalize on potential opportunities. LOCALBOSS is designed to assist a variety of businesses, ranging from eateries to retail stores and automotive workshops, allowing them to manage their reviews conveniently from their mobile devices. Discover your authentic score without relying on online tools or spreadsheets to ascertain your actual review rating. Additionally, LOCALBOSS offers a straightforward percentage calculation to show your progress toward achieving your next rating, so you can easily see how close you are to that milestone. Track your genuine rating trends daily, monthly, and yearly, while pinpointing any service issues that may arise and effortlessly monitoring the influx of reviews for your business. You can also share your rating and progress with customers and supporters with just a click, and encourage reviews from those who haven't rated you yet, ultimately fostering a stronger connection with your clientele. This streamlined approach not only saves time but also enhances your business’s reputation and customer engagement.

Description

Examine the insights from your reviews that influence sales and actively interact with customers where they are most engaged online. Uncover the significant value within your customer feedback data to pinpoint the key factors that drive revenue in your establishments. Gain actionable insights to outperform both national and local rivals in your market. By analyzing the success of leading businesses across the country, you can adopt best practices that contribute to their achievements. It has been found that prolonged wait times for food post-ordering are the most detrimental to revenue when compared to top competitors. Assess your food delivery system to ensure that both kitchen staff and servers possess the necessary training. Illuminate the aspects of customer feedback that directly affect your sales performance. Provide all management levels with visibility into their progress across regional, district, and location metrics. Keep track of business performance by identifying operational and staffing challenges, and engage with reviews for all your locations from a single platform. In addition, coordinate customer feedback from your website with social media reviews to enhance overall customer satisfaction and drive improvements. This comprehensive approach will not only streamline your operations but also foster a greater connection with your clientele.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Google Maps
Alexa
Apple Maps
Bing
Demandforce
DoorDash
Facebook
Foursquare
Google
Google Assistant
Grubhub
Healthgrades
Instagram
OpenTable
PAR Engagement
Siri
Tripadvisor
X (Twitter)
Yelp

Integrations

Google Maps
Alexa
Apple Maps
Bing
Demandforce
DoorDash
Facebook
Foursquare
Google
Google Assistant
Grubhub
Healthgrades
Instagram
OpenTable
PAR Engagement
Siri
Tripadvisor
X (Twitter)
Yelp

Pricing Details

Free
Free Trial
Free Version

Pricing Details

$49.95 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Localboss

Founded

2022

Country

Spain

Website

localboss.app/

Vendor Details

Company Name

Merchant Centric

Country

United States

Website

www.merchantcentric.com

Product Features

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Product Features

Brand Management

Approval Process Control
Artwork Management
Asset Management
Change Management
Fulfillment Distribution
Project Management

Business Performance Management

Ad Hoc Reports
Ad hoc Analysis
Budgeting & Forecasting
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning

Customer Advocacy

Advocate Management
Campaign Management
Communication Management
Community Management
Gamification
Referral Tracking
Reporting/Analytics
Rewards Program
Social Engagement

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Customer Reference Management

Nomination Tracking
Program Notices
Reference Usage Tracking
Reward Distribution
Search

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

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