Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Video feedback can be used at scale. One platform allows you to capture, analyze, and share consumer insight video. Automately extract meaningful insights so you can tell powerful stories and inspire better decision-making. Our content recognition and analytics tools unlock the power of video insights. Video is memorable, engaging and drives action. It's the best medium to communicate a message. You have more power to tell compelling stories if you have deeper insights. Our APIs are plug-and-play and can be integrated with your existing technology stack. Capture is the best option if you don't have to integrate. Capture video feedback content using surveys, our mobile app or the cloud. Zoom is also available. Our video capture tools make it easy to quickly upload new or existing video content. Use powerful AI and machine learning tools to find meaningful trends in your video content by digging deep into speech, emotion and context data.
Description
RecRam is an innovative platform utilizing artificial intelligence to improve customer service and streamline feedback collection by leveraging video and voice technologies. Customers have the ability to document and share their experiences, showcase product usage, and report technical difficulties through engaging video responses, which removes the necessity for lengthy interviews or in-person assessments. The platform features browser-based recording capabilities, support for multiple cameras, voice recording, screenshot functionality, and file uploads, which ensure thorough documentation of issues. Additionally, RecRam's AI-driven analysis automatically transcribes, summarizes, and identifies critical insights from video responses, including sentiment analysis that gauges customer feelings. Businesses can enhance their websites with personalized video-enabled survey buttons and pop-ups, making it easier to gather feedback from visitors. The platform seamlessly integrates with existing systems via RESTful API, webhooks, and Zapier, while maintaining a strong commitment to data protection through GDPR compliance and SSL/TLS encryption. This comprehensive approach not only facilitates effective communication between businesses and customers but also fosters a more engaging and responsive customer experience overall.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Alida
Yes
Amazon S3
No
Google Cloud Platform
No
Intercom
No
Medallia
Yes
ServiceNow
No
Zapier
No
Zendesk
No
Integrations
Alida
No
Amazon S3
Yes
Google Cloud Platform
Yes
Intercom
Yes
Medallia
No
ServiceNow
Yes
Zapier
Yes
Zendesk
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$65 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Medallia
Founded
2001
Country
United States
Website
livinglens.tv/
Vendor Details
Company Name
RecRam
Founded
2022
Country
Turkey
Website
recram.com
Product Features
Digital Asset Management
Asset Categorization
Yes
Asset Library
Yes
Asset Sharing
Yes
Brand Control
No
Customizable Branding
Yes
File Conversion
No
Metadata Management
Yes
Mobile App
No
Reporting/Analytics
Yes
Search Within Document
Yes
Search/Filter
Yes
Version Control
Yes
Watermarking
No
Workflow Management
No
Market Research
Benchmarking
No
Compensation Management
No
Data Management
No
Email / Online
No
Face-to-Face
No
Panel Management
No
Paper-Based
No
Phone-Based
No
Sample Management
No
Statistical Analysis
Yes
Survey Management
No
Video
Analytics
Yes
Brand Overlay
Yes
Bulk Uploading
Yes
Closed Captions
Yes
Mobile Screen Support
No
Privacy Options
Yes
Social Sharing
No
Video Looping
No
Video Streaming
No
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No