Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Elevate your brand's expansion with the pioneering level 3 conversational AI chatbot designed specifically for e-commerce. It assists shoppers all the way from product exploration to final purchase across various platforms such as websites, apps, Messenger, WhatsApp, Instagram, and SMS. By leveraging conversational channels like WhatsApp, Messenger, Instagram, and SMS, you can significantly reduce customer drop-offs at every stage of the shopping journey. Our advanced AI chatbot, tailored for e-commerce businesses, effectively lowers bounce rates by providing timely assistance to customers exactly when they need it. Reach out to customers who favor chat-based purchasing with options like Click to WhatsApp, Click to Messenger, and Google Adlingo ads, enhancing their shopping experience. Additionally, you can retarget previous users through chat remarketing campaigns, which leads to improved open rates. With robust backend integration, the Limechat chatbot ensures that customers receive timely updates on their shipping status. Furthermore, it streamlines the resolution of post-purchase inquiries regarding order changes and cancellations through automated workflows, achieving a remarkable reduction in resolution times of up to 90%. This transformative technology not only enhances customer satisfaction but also drives repeat business by fostering stronger relationships with your clientele.
Description
ServEngage, developed by Servion, is an innovative video engagement platform that simplifies the connection between customers and organizations throughout their service experience, whether that be through a website, mobile application, or kiosks. With just a click, users can easily initiate a video session from any internet-enabled device, including laptops, smartphones, tablets, and smartwatches. This versatile solution seamlessly integrates with current contact center systems and digital communication channels, such as websites, chatbots, mobile apps, email, Facebook Messenger, WhatsApp, and SMS, by utilizing open APIs and SDKs. Designed to enhance and complement your existing technology and processes, ServEngage enriches customer interactions by facilitating video engagement with your brand. This platform not only empowers agents to provide visual guidance to customers but also delivers tailored support, reduces the need for unnecessary travel, and boosts Net Promoter Score (NPS) with a comprehensive set of features, ensuring a more satisfying service journey for users. Ultimately, ServEngage transforms the way organizations connect with their customers, making the engagement process more effective and enjoyable.
API Access
Has API
API Access
Has API
Integrations
Acqueon
Amazon Connect
Avaya Aura
Facebook Messenger
Instagram
Shopify
Webex Contact Center
WhatsApp
Integrations
Acqueon
Amazon Connect
Avaya Aura
Facebook Messenger
Instagram
Shopify
Webex Contact Center
WhatsApp
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
LimeChat
Founded
2020
Country
India
Website
www.limechat.ai/
Vendor Details
Company Name
Servion Global Solutions
Founded
1995
Country
India
Website
servion.com/solutions/video-engagement/
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Product Features
Video Marketing
Analytics / Reporting
Chat / Messaging
Customizable Branding
Customizable CTAs
Lead Capture
Media Library
Multi-Platform Distribution
ROI Tracking
Social Sharing
Templates
Video Editing